Ava Resort Cancun - All Inclusive

We had a butler named Ariel. She was by far the best butler we have ever had. She was always there to help us out. She would go out of her way to make sure everything was correct. She would text us even when she was not there. She would make sure we had the best time there. If you are planning to go there please ask for her she will do everything possible for you. When we go back we will only ask for her. The entire place is great. Everything is always clean and ready for you. It is a big place so get ready to walk a lot.

Randy our butler was amazing! He promptly took care of our needs during our stay. He was very friendly, kind and always polite. He is an asset to the AVA team. The property amazing and room well equipped. For an all inclusive, the restaurants were top notch. Would recommend.

I came back home 3 days ago. Still in shock. Never ever in my entire life I had such a horrible experience. When we walked into our room and opened balcony door - smell of sewage hit us pretty bad. There is no beach. I believe they may have a sewage break into ocean. Unbelievable! I will try to leave video I made from the beach area. You can’t even approach close to it, smell kills you. They try to use deodorants inside, but it masks the smell and makes it worse.

My niece and I went to Ava Resort for a friend's destination wedding. Our stay was Friday-Monday. This experience, for the most part, was quite bad. I will likely never do another destination wedding thanks to the poor treatment. Upon arrival, check-in was smooth but everything went down from there. Upon arrival to the room, I inspected it for cleanliness, as I always do. I oticed there was bird poop on the balcony floor, glass and ledge, as well as a dirty soaker tub. I called to request housekeeping come up. Never happened. The poop was still there when we checked out. I had to request housekeeping daily I order to receive service. We never had a sign stating not to come, a d we also saw them our floor daily. When they did come, after I repeatedly called, our room was not serviced until 5:30pm on Saturday and 3pm on Su day. This is so not acceptable! Let's talk about the food. Most of the food was tasteless and very disappointing, if you could get a reservation. First night, we tried to get reservations at Black Iron steak house. We were told reservations were booked out 1 1/2 weeks....Really!!! We therefore went to Veranda, the Italian restaurant. The food was beyond disappointing. I had the bolognese with beef. It was spaghetti with tasteless sauce and chunks of low quality beef. My niece had a chicken dish with pasta and a white sauce. She said it reminded her of the frozen TV dinners she use to make for her children. Our other table guest couldn't/wouldn't finish their dishes. I want to definitely mention tasteless Upon arrival, I was asked to have a card on file so the hotel to hold $100 for incidentals. First, what incidentals in an all inclusive. I'm sure it was not for the stale snacks in the room. I did put the card on file. When I checked my account, there was a $300 hold. I immediately went to the desk to ask about the $300. The same person, Alana, who checked me in and said $100, stated she said $100/day. No ma'am! You did not. I locked my card. If you wat decent food, go to the buffet or taco stand. The pastry and coffee shops were good. The bar drinks were ok if you got a bartender who knew how to make a proper drink. I can't speak to any of the food and beverages poolside, as I did not try them. The room service was fast and accurate but the food was only fair, at least the wings. The pizza was horrible. I can say the wedding and the food at the wedding reception was delicious. Not sure why it does not happen throughout the resort. I was glad to leave the Ava. For the price I paid to be there, the quality did not match. I can say with certainty I would not give them a second chance.

Had a great time at Ava. Was there from August 5-12th. Loved the layout of the hotel. Walking inside to the restaurants was a bonus. All the restaurants were great. The service was amazing. Plutarco and Rafa (our butlers) really went above and beyond for my party of 13 and were on top of everything from the moment we walked in. Can’t wait to come back!

I rarely write reviews, but my experience at AVA Resort in Cancun was so disappointing that I feel it’s important to share. From the moment we arrived, the service fell far short of expectations for a resort in this price range. Check-in was chaotic and unorganized, with long waits and no clear communication from staff. The room was not ready until hours after the promised time, and when we finally got in, it was not properly cleaned. What bothered me most was the lack of accountability from management. When we raised concerns, we were met with excuses rather than solutions. For a property marketed as a luxury resort, the level of service, cleanliness, and overall quality was far from acceptable. Cancun has many wonderful resorts — unfortunately, AVA is not one of them. I would strongly recommend looking elsewhere for your stay.