Ava Resort Cancun - All Inclusive

Check in was the worst part of the trip. When we arrived at 10:00a.m there was no wait at the front desk Omar was who checked us in and alluded that if I tip him we can get our room within 1 hr. I gave him $20 to find out that this was not true and we didn't get our room until 3pm. It seems the price of the room you paid depends on when you get your room at check in. He told me that they were at 50% occupancy so there were plenty of rooms available but since we only had a room with 2 queen beds we must have been at the bottom of the list. This was the worst part of the trip other that the language barriers with the employees not speaking English. I was told be several employees NO ENGLISH only ESPANOL. Some highlights were Diego at the outside pool bar who was awesome! Carlos as a waiter in Italian. We were so looking forward to eating Mexican but when we got there for our reservation there was a guest Chef who created the menu that night with only Seafood and no typical Mexican food. We asked to speak to the manager Juan to see if he could get us a spot at Italian and he went above and beyond doing this. Great Job Juan manager at Copal Mexican! All in all this is a nice place but still has a lot to work on. We are trying to decide to give it another chance or stick with Grand Moon Palace or Garza Blanca. One safety issue is that the lifeguard was always on his phone while on duty at the lagoon not paying attention. This should be enforced that NO LIFEGUARD SHOULD HAVE THEIR CELL PHONE!

If you are looking for location , stunning beauty , excellent service, best drinks, best foods , nightclub, family pool, adult pool it’s all at AVA. This is our third trip to the resort since it’s open in the last two years and I can honestly say the first trip had to really do a lot more to impress me for the second trip, but the third trip has blown me away as they have excel in moving everything in the correct direction to provide an excellent destination for you and your family For a fun filled week with lots to offer for all ages!!!! Highly recommended !

This place is NOT ready for guests. Half the resort is not open or under construction. The place that are “up and running” are falling apart. Holes in the ceiling, walls falling apart. NO activities outside of a few pool activities they have. I went in July and couldn’t even go in the water, it was brown. The smell of the water was horrible. The food was NOT good. I ordered room service and got very sick the next day. The rooms were nice, I have to say that. Safe was friendly. But overall the resort was not what they show you online.

I wrote a lengthy and detailed review previously which was suppressed by TripAdvisor. In short, do not go here. The beach is unusable, the resort is in disrepair, there is a terrible odor, food options are restricted, room service is badly delayed, service is spotty, and we experienced theft while here. We have travelled extensively and been to numerous resorts but this one is a scam. Do not go here. The positive reviews must be fakes.

My wife and I recently stayed at the Ava Resort Cancun. We were there with several friends. During our stay we were assigned two excellent butlers, Rafael and Plutarco who helped us get dinner reservations, and answered our many questions throughout the day. We communicated via What’s App. Our stay was made very pleasant because of the two of them. We enjoyed several of the restaurants there, favorite was Chez Moi, which was French, our waiter there was Victor who was very helpful and knowledgeable about the menu, we ate there twice, we had Duck, Beef Wellington, Lamb and Short Ribs, also enjoyed Livo, during our stay they had a guest chef, Kiko Moya who is a two star Michelin chef from Spain, he gave a cooking class on Paella and we had Duck Paella at that restaurant. Black Iron had great steak and Bone Marrow. The pools were great, we did not go to the beach because of the seaweed there but there was enough entertainment at the pool that we did not miss the beach. Rafael and Plutarco also arranged a “chef’s dinner” in our room, it was prepared by Chef Erick, we had steak and lobster and it was delicious. We also went to the theater there for evening entertainment, and took an excursion to Rio Secrecto which was a Cenote adventure. There is also a golf course at the resort. We had a wonderful time there, and it was enhanced by our two butlers, I would recommend this resort and we plan to return to it in the future.

Currently here having a fabulous holiday. The hotel is truly amazing, layout and decor is of a high standard. Food is superb, excellent customer service at all times as staff are so friendly and what to provide an exceptional level of customer satisfaction. There is just a great atmosphere all round which is making for a wonderful holiday. No rush in the mornings for sunbeds as the pool area is huge and there has been plenty of space allocated for sunbeds. Pools offer peace and quiet or lively vibe whatever you prefer. Teen area has a great space of pool tables, table tennis, basket ball court, gaming area. There are activities throughout the day for all age groups. The hotel has a great vibe in the evenings also. The speciality restaurants have been amazing so far. So pleased I chose AVA for my holidays.