Grand Luxor Costa Blanca

Todo precioso, un lugar de cuento y súper tranquilo. Para repetir la próxima vez que vayamos.

Están Ia ideal para pasar una nochevieja.

I don’t generally like leaving negative reviews, but some things are simply unacceptable. First off the hotel complex and themeparks included in the price seem like a very attractive offer promising lots of family fun. I stayed with my daughter 7 and son who is 12 in one of the villas with a private pool. No complaints with regards to the accomodation, I paid just under €500 a night, and it was only a 2 night stay. The overall complex looks good, however its obvious the parent company is some serious financial trouble, and I base this on the following observations:- 1. Check-in was late. Generally speaking in Spain you can check in at 2pm and check out and 12 noon. we arrived at 2pm and were told we could use the facilities, but the room wasn’t available until 4, not a major issue at first. However the place is entirely understaffed and they practice price gouging everywhere. We were also asked for a €150 security deposit at check-in, I expect this at a small private airbnb but not at a large family resort with no minibar in the room. Also, I booked directly on the website and this was hidden in the small print. 2. Half Board option, isn’t bad, and the price is reasonable, however its here where the 1 star review had to be made. They make it very clear that drinks are not included, and whilst I accept this, what I find unacceptable is being charged for drinks before being seated, and then not having enough attentive staff to actually bring you your drinks. As a family resort, in Spain where the temperatures are high, especially after kids have been walking around a theme park, at least make sure water coolers are in the buffet hall for when the staff fail at dispensing drinks to the table. With 2 very hot and aggitated children, who just want some water with their dinner, it seemed obvious how desperate for money this establishment actually is. When you’re seated you have to compete with 15 -20 other tables who also haven’t been brought drinks by waving a reciept at the waiter. Then depending where you are sat, you have to wait for said waiter to walk passed several other tables even ones that arrived half an hour after you did, or tables ordering their second round of drinks before you have even been noticed, despite being forced to pay before you sit down for your beverages. I’d like to take the opportunity to suggest to management that you should have a water cooler in the corner of the buffet hall for when staff fail, or at least have a waiter seat you at your table and bring your drinks whilst you’re off at the buffet, as this would have spared you a negative review, but hydration is quite key for humans, don’t overlook that, because in future people will overlook your establishment and so they should. 3. The parks:- Terramitica was dead, so dead that the main roller coaster Collosus has been closed for a decade because they can’t afford to run it. However they insist on placing massics placards near the entrance of the park saying

We just spent 5 days at the Grand Luxor resort and village, what a hidden gem. We stayed in one of the two bed villas, it was beautifully peaceful and quiet, amazing views from the upstairs balcony overlooking the towns skyline which was only a 10 minute taxi ride. It was immaculately clean, and had everything we needed in the kitchen, free high speed wi-fi, 3 TVs in the villa all with UK channels. Air conditioning, A helpful and friendly housekeeping team that could not do enough for you. We had our own small pool that was cleaned daily, perfect to cool off.. there were also 5 other lovely pools on the villa complex. The hotel resort and grounds were very well kept, again very clean with two large pool areas, the hotel was modern and finished to a high standard and always smelt lovely. A vast selection for breakfast so something for everyone. The villa was perfect for us, before the start of the season, so peaceful and quiet just what we wanted. The hotel would be ideal for children and families as it has so many facilities and so close to Terra Mitica with free tickets into the theme park. We will definitely be going back.

Lovely location , but would have benefited from a hotel shuttle bus service into Benidorm town . (Spent a fortune on taxis ) Accommodation was lovely but no water in rooms , no kettle, rooms and balconies were plagued by ants . Our room had no cover on the smoke alarm in the bedroom. Lacking in hooks and shelf space in the bathroom . We had breakfast included but we arrived at different times each day and each time the food was cold ( great selection though)and no one to cook fresh omelettes etc . Also we had a 8am checkout, so we couldn’t get breakfast . It would have been a nice touch to provide us with a basic packed up breakfast ( fruit, filled rolls , water or fruit juice ) The on-site mini market( as advertised) was pointless as had hardly anything there and it would have been nice to have had outside seating at the cafeteria. Positives were .. free passes to Aqualandia , dolphin show, use of Grand Luxor Hotel swimming pool which was a short walk away . All in all not worth the money we paid .

I don’t understand the negative reviews. One needs to research the hotel and it’s amenities before you book. So don’t expect something that it is not there if you didn’t bother to do any research at all. This is a hotel near a theme park and this place has villas. The Grand Luxor Villas have a kitchenette with microwave, stove, toaster, small coffee machine, pots and pans, plates, spoon/fork etc. There is a dishwasher and a refrigerator. All you have to do is bring your drinks and food if you prefer to cook. We absolutely love this villa. We have the duplex villa with it’s own pool. Two bedrooms which is located in the 2nd floor and a one bathroom upstairs and another located downstairs. The pool is small but perfect for a family vacation on a very hot summer days. What lacks though are hooks or towel bars in the bathroom to hang wet towels. They have other bigger pools around the villas which you can use as well including the pool in Grand Luxor Hotel Their minimarket is a very small convenience store which sells some drinks, ice cream, toiletries that you forgot to bring etc. There is also a small cafe where you can order pizza and sandwiches. The villas also has a small playground for young kids. You need a car to get here as this is not in the center of Benidorm. This is near the theme park Terra Mitica. But then, these villas are in a secure and private area. Security is checked when going in the compound and security cameras around the villas. Parking is free but is not covered unlike the hotel which has a garage parking. Breakfast was great, in a restaurant in front of the villas. It’s a 5 min walk to the restaurant as well as the entrance to Terra Mitica. Guests of Grand Luxor hotel and villas can enjoy Terra Mitica, Aqualandia and Mundo Mar for free. I would definitely recommend this hotel. We love the service and the amenities. Dont forget to bring mosquito repellant as there are mosquitos during summer nights in Spain.