Sheraton Jakarta Soekarno Hatta Airport

The airport shuttle service was disappointing. The hotel staff failed to provide the pick-up location and did not inform me of the shuttle schedule at the time of booking. Although I had provided my flight details and arrival time when reserving the service, I had to send several messages after arriving at the airport before receiving a reply with the pick-up location and shuttle schedule. This left me waiting at the airport for 40 minutes. While the hotel eventually arranged for a private car to pick me up immediately, such a mistake is unacceptable for a five-star hotel. The gym equipment is somewhat basic. Given that this hotel is located near the airport, most guests likely choose to stay here because they have a flight the next day. As such, guests are unlikely to leave the hotel once checked in, making the quality of the hotel's facilities even more important. This is an area I recommend improving.

Great nice hotel with resort feeling Enjoy the pool for short swimming Nice dinner at the restaurant with affordable buffet price.

It's beatiful envirmonent and rich breafast.As you know have clean the swimming pool and can swimming.

Spacious, but pretty old hotel. You easy get lost, as the indication is not that clear. A good resort I guess

Newly renovated and this really a luxury Airport Hotel. Nice for short stay. it takes 30-45 minutes to central

Excellent service and nice environment. Love to come back again