Tài Khoản Khách
ngày 1 tháng 12 năm 2024
Awful holiday, dropped at the wrong hotel and the welcome when we arrived at the hotel was awful, receptionist rude and pointed us to a laminated bit of paper and said to take a photo as all info was on there, nothing was open, no clubs, no activities, no water park, no specialty restaurants, bar staff were rude, food is the same for every meal, always cold and nothing tasty! A very run down arcade where you have to pay to use broken pool tables and broken pool ques, We went all inclusive but definitely didn’t get all inclusive, the amount of extras you have to pay for is a joke! Why do I need to pay for a room key when I’ve just paid £4k for the holiday, arcade should be free when that’s all that is on offer. I feel that we were completely mis sold the holiday and would never return. Only positive was the housekeeping staff super friendly and helpful, the rest of the staff need a course in customer service.
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