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Đánh giá đã xác thực
Vị trí4.5
Trang thiết bị4.4
Dịch vụ4.4
Vệ sinh4.4
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Tất cả đánh giá(105)
Đánh giá tích cực(102)
Đánh giá có ảnh/video(3)
Đánh giá tiêu cực(3)
Tài Khoản Khách
Căn Hộ Một Phòng Ngủ
Lưu trú vào Thg10, 2023
Gia đình
4 đánh giá
3.0/5
Đăng tải vào 19 Thg11, 2023
Apt RSEG. DO NOT ACCEPT ON CHECK IN. We had a young toddler with us. Our apartment was in a separate building across a road up a hill. This was not conducive to using the pool facilities. Given we had to go down the road anyway, we ended up going to the beach and paying to use so loungers. To access the pool from our building, you had to cross the road and carry the buggy down steps. It was not accessible. Our only outside space felt like a cage.
We had to sign an antisocial behaviour policy at check in. This gave false reassurance. We had a full blown party in the apartment above us. I complained to reception. No action was taken. There were no staff in our building to notice. I had to complain again the second night.
We had ants in our apartment. The response was to give us a can of insect spray.
The bathroom door was warped and would not close.
The bathroom shower leaked all over the apartment including the bedroom.. They came up and told us it was fine. No cleaning offered. It happened again the next morning. The bathroom door clearly showed damage so we were not the only ones to experience flooding. I again complained and they cleared the blockage. I had to ask again that they wash the floors given we had a toddler crawling on the filthy floors. The bedding was even wet from dragging in the flood.
Overall very disappointed.
The only redeeming aspect was one member of the front desk staff that was attentive and responsive when we spoke with him.
Dịch
6/13
Zouhair Ammor
Căn Hộ Hai Phòng Ngủ
Lưu trú vào Thg10, 2023
Gia đình
4 đánh giá
3.2/5
Đăng tải vào 21 Thg10, 2023
Check in was difficult, took time because of a problem in their magnetic machine.
Not enough amenities in the apartment.
You need to pay extra for indoor pool.
You need to pay in order to give you towels for outdoor pool.
Housekeeper cleaned the apartment once on our stay and forgot to put soap and shower gel in the bathroom.
You have to leave the apartment (check out) before 10AM. I had to pay extra in order to stay until 11.
Manager was so inflexible and unhelpful with regard to my asking to stay until 11AM
All in all, we are not happy with this resort.
Un completo hotelero muy completo ,con piscinas cubiertas y descubiertas,spa gratuito,animación ( muy sencilla ),los apartamentos están a la última con todos los detalles ,son amplios ,nuevos y limpios y tienes servicio de mayordomo por Whassap que funciona muy bien .
El personal muy amable .
Hay aparcamiento gratuito por la zona sin problemas.
La ubicación esta cercana a la zona de santa Ana y cercana a supermercados y restaurantes.
El propio hotel tiene supermercado y restaurante que no visite .
Lo único q cambiaría es que la llegada tiene q ser posterior a las 16 y la salida anterior a las 10,por lo q pierdes mucho tiempo de estancia .
Dịch
Tài Khoản Khách
Căn Hộ Hai Phòng Ngủ
Lưu trú vào Thg12, 2023
Bạn bè
5 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 16 Thg12, 2023
Очень хорошие апартаменты! Чистота, место расположения, персонал - всё отлично! Рекомендую
Dịch
Tài Khoản Khách
Căn Hộ Một Phòng Ngủ
Lưu trú vào Thg9, 2023
Gia đình
2 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 28 Thg9, 2023
Buen alojamiento ,playa cercana .
Muy limpio y atención excelente.
Dịch
jet_love_sum
Căn Hộ Hai Phòng Ngủ
Lưu trú vào Thg9, 2022
Gia đình
17 đánh giá
1.2/5
Đăng tải vào 2 Thg9, 2022
要的高樓層結果給了一樓.蟲子滿屋飛.螞蟻床上跑.不推薦服務人員態度很不好.
Dịch
Martin
Lưu trú vào Thg3, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 5 Thg3, 2024
As always, a fantastic stay here. The staff are welcoming and the rooms well appointed. The surrounding area is full of things to do.
Dịch
Bridget
Lưu trú vào Thg1, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 22 Thg1, 2024
An amazing group of staff, perfect rooms and perfect location. We will definitely come back here.
Dịch
michael
Lưu trú vào Thg12, 2023
Bạn bè
5.0/5
Nổi Bật
Đăng tải vào 19 Thg12, 2023
Wonderful staff. Wonderful place. So clean so pretty just so wonderful. Cannot wait to get a chance to return.
Dịch
Shawn
Lưu trú vào Thg10, 2023
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 31 Thg10, 2023
Great hotel, I especially appreciated having a 2 bedroom option available. The staff was also very helpful and communiative.
Dịch
Sara Louise
Lưu trú vào Thg10, 2023
Khác
3.0/5
Đăng tải vào 28 Thg10, 2023
We have stayed here before so booked a return trip, found the resort very tired, lots of extra add ons that weren't applicable before and the on site restaurant was shocking! I believe it is now under new management so this could explain the downfall
Dịch
Joanna
Lưu trú vào Thg10, 2023
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 17 Thg10, 2023
The people were very friendly. The room was very comfortable. The pool area was nice and we enjoyed lunch on the pool deck. It was an easy 1 block walk to the beach although we had to rent chairs at the beach as the hotel does not have its own beach area. Plenty of restaurants in walking distance. It was about a 15-20 minute drive to get to old town Malaga.
Dịch
Rebecca Jane
Lưu trú vào Thg9, 2023
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 29 Thg9, 2023
From checking in to checking out all the staff, from receptionists to cleaning staff were all brilliant, helpful and friendly. Lovely resort, great location, clean and everything you could possibly want in an apartment down to the last detail. Best holiday we have had in ages!
Dịch
Lisa
Lưu trú vào Thg9, 2023
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 27 Thg9, 2023
Apartment was much nicer than expected, very modern and spacious. Pool and other areas kept very clean. Staff always friendly. Would definately reccomend this place.