DoubleTree by Hilton Ben Guerir Hotel & Residences

I had a fantastic stay at DoubleTree by Hilton Ben Guerir! From the moment I arrived, the staff were incredibly welcoming and accommodating, making the experience truly enjoyable. The restaurant was a highlight, offering excellent meals for both dinner and breakfast—great variety, fresh ingredients, and well-prepared dishes. Definitely a must-try! The rooms were spotless and well-maintained, thanks to Chaimae’s attention to detail. Everything was clean, tidy, and comfortable. The staff were all friendly and professional, and their hospitality and service truly stood out. Highly recommend this hotel for anyone visiting Ben Guerir—I’ll definitely be back!

So I’m going to be honest. I’ve stayed in many Hilton’s and this Hilton is by far the worst. This hotel is definitely not ready to be open, lack of staff on areas and a lot of things do not work. If you are looking for a nice relaxing vacation then this hotel will not be for you because one of the pools is out of use while the other pool is being used for an event. They do not inform you about these things also. Housekeeping do not come even when you press for them to clean your room. People who work here majority of them cannot speak any English. Limited options on the buffet. Outside pool bar does not work even though advertised. Also room service is advertised on the tv yet when you go to order they say they do not do room service. Key card always stops working so you get to your room and have to go all the way back to reception. Air con doesn’t work. The pool which is advertised on the website isn’t even owned by the hotel so you aren’t allowed to use it. This is very false advertising and I don’t think I can say anything positive about it. Also there is smell of sewage through the hotel .Some staff are polite mostly management.

Located next to the main poles of Benguerir city, staying at this hotel provides a comfortable experience and convenient accomodations. The service was impeccable. Great location. I highly recommend it if you want to go for a visit to this city.