Atauro Dive Resort

First of all, prices for scuba diving, food and drinks are more expensive here than at other places! The female owner is rude, impolite, stubborn, a bully and had no problem to physically attack an elderly lady (me) who could be her mother. She aggressively pushed me down the stairs at her office which left me with bruises and a broken camera. Checking the responses to all the negative references they got - (of course) it's always the customers fault! My experience goes as follows: Pointing out a discrepancy on their website where they stated that lunch is included and since we didn't get it I wanted the 10 USD reimbursed. A long discussion ensued and finally she agreed to take the amount off. The invoice came to 251 USD and I offered 250 which she first okayed. There were other discrepancies regarding the dive which she wouldn't acknowledge. Anyway, when I put my purse away she asked for the ONE USD. Puzzled, I told her that she just agreed to paying the round sum of 250, which she answered with: "If you don't give me the 1 USD I charge you the full price of 261 USD." This logic made me just to get up and telling her that I will leave now. She ran to my backpack and locked it in her office. When I tried to enter the office she pushed me down the stairs and I tumbled to the ground, bruising my knee and elbow which started bleeding. Hurt, I couldn't get up and a lady from the kitchen wanted to help me but the owner hindered her. Then she brought out my rucksack and threw it next to me. When I managed to get up I was met with verbal abuse from her when I left for my ferry.

Very efficient, friendly staff who will make your stay and snorkeling experience amazing. If you live snorkeling, this is a must do! the water is crystal clear and the corals are breathtaking. It is worth it, do not miss the opportunity to go.

We did not feel welcome here. Staff and owner did not seem to care. Bungalows were full so we stayed in the doorm, which was a tiny room, with small, fragile beds, and hot as a sauna. The dusty fans helped only a little bit. The mosquito net was broken. A terrible and hot night. I needed the toilet (shared) in the night, cockroaches came crawling up the toilet, so I had to pee in the garden. For this we paid 80 usd, full price for children 8& 10. check out was 9:30 in the morning.