Tài Khoản Khách
ngày 28 tháng 10 năm 2024
We recently stayed at Hotel Internazionale Bellinzona and had a mixed experience. The hotel has a lot going for it, but there were a few unexpected issues as well. Unfortunately, the spa was closed for maintenance or so..? From October 22 to November 4, and this wasn’t communicated before our arrival. We only found out at check-in, which was disappointing, as it had been a key part of our planned stay. The hotel suggested a nearby spa (about a 10-minute drive away), but there was rather no offer of a discount or other form of compensation 😞 Additionally, the restaurant’s background music was a bit too loud and distracting during our meals. There were no coffee or tea-making facilities in the room, nor a minibar, which would have added to our comfort. Also, a small detail, but there was no toilet brush provided in the bathroom. On a positive note, the hotel staff was warm and welcoming, which made a difference. The parking area is video-monitored, which added a nice level of security, and the restaurant has a very friendly staff and served excellent food. The rooms were beautiful and spotlessly clean, and the entire hotel was well-maintained. Its location is very convenient—just a 5-minute walk from the city center and right across from Bellinzona’s central station. They also include a Ticino Ticket, which provides free access to local public transportation, a fantastic bonus. Finally, the breakfast was extensive and delicious, though not included in the room rate. Overall, while we enjoyed our stay, a bit more transparency and attention to detail would have made it even better.
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