Tài Khoản Khách
13 tháng tư, 2022
If I could score less than 1 I would do. My partner and I had booked this hotel in February for a 2 night stay in Belfast. We had email confirmation from the hotel and they had responded to a special request we’d made. They had taken the money for the booking 4 days before our arrival. We arrived at the hotel for there to be signs posted on the door saying, ‘closed’. We were told by a man outside to knock on the door. Eventually a security guard arriving, telling ( fairly rudely) that we couldn’t have a booking as they were ‘closed to the general public!’ I showed him my email confirmation he closed the door. Eventually a lady arrived, who wasn’t the manage, saying that again, we couldn’t have a booking! Again I showed her all of my confirmation emails, including the communication directly from the hotel. She simply said, ‘Well it should’ve been cancelled!’ During this conversation, other ‘staff’ entered the building. What would they need staff for if they are closed?! All appeared immensely suspicious. Would not recommend the hotel or the staff. Highly disappointing.
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