Premier Inn Belfast Titanic Quarter

Location is good. The room was spacious. Would prefer a harder bed. There’s a mall beside the hotel hence there are some food options.

非常好看附近，而且房間很大，很喜歡

We loved our experience at this hotel. Tho the man who was on reception who said he was the hotel manager spoke to you like you were beneath him. His name was Kris and was completely unhelpful in his job. We are still giving 5/5 as the rest of the staff made up for this and the rooms are to a high quality. There was a lot of selection for breakfast, Shona and Carlos were very friendly and both are a credit to the hotel. We hope to return in the future (I just hope there’s a different manager by then). There is also a lot to do in the area with the titanic museum just 5 minutes down the street and only a 15 minute walk into the city Centre

Staff were very friendly. The hotel has recently had a refurb and the rooms are looking amazing. Breakfast and dinner were both a relaxed experience and the food was top quality. We will be back in a few months to hopefully enjoy this experience all over again

Terrible experience. When we arrived, check in was chaotic to say the least, lots of people trying to complain about various issues and one staff member who sorry to say seemed clueless. We couldn’t use the lifts as one was out of use and the other one faulty, so we had to carry all the luggage up to the 5th floor. Finally at the room to find it hadn’t been cleaned fully. Went down to eat at 5pm to find the restaurant didn’t open until 6pm so went elsewhere. Came back around 10pm to massive queues in the bar and only one member of staff on. To top things off we were woken at 8am Saturday and Sunday to the noise of banging and drilling from the refurb works in the rooms below us, something we weren’t warned or informed of at the time of booking or before arrival. The hotel was definitely the low point of our weekend. We’ll certainly be returning to Belfast but definitely not to the Premier inn. Our opinion is AVOID.

Paid £155 for one night. When we arrived the front desk was empty and we had to wait for staff to arrive. When we were checking in we were not alerted to any construction/maintenance work taking place that might upset our stay. One of the two lifts was out of order as highlighted by a notice over the lift button, indicating that scheduled work was taking place. My husband and I were intending to have a restful and peaceful night away. However we were soon subjected to loud banging and drilling noises, perhaps from work being carried out to the lift block beside our room. We went downstairs to the front desk, but again it was empty, and after a lengthy wait we decided to take ourselves out for the evening, unable to make staff aware of how the noise was impacting on us. The next morning we were abruptly woken around 7am by the incredibly loud banging and drilling again, that lasted continuously until we checked out. We approached an empty front desk again and had to wait for a member of staff. We explained our situation when she finally arrived and our disappointment in the level of noise that we had to endure. She quickly scribbled a number on a card and told us to ring it. She was unable to help. Upon ringing this number and explaining our issue, the call handler informed us that it was not their policy to issue a refund for noise. I suggested that we would need some sort of compensation as we were not made aware of any planned construction/maintenance work. He again said no. I asked to speak to a manager or have the case escalated and I was told that was not possible. This is without a doubt the worst customer service I have ever experienced. Companies like the Premier Inn are slapping increasingly high prices on their rooms and offering low quality experiences to their customers. I am completely shocked by my experience with their customer service team, there is no point ringing them. An absolute waste of time! No help or support at all!

Lovely staff, spotless room and a super comfy bed! Fantastic location to explore Belfast and the surrounding countryside. Excellent spot as so close to the airport and centre of Belfast. Lovely little bar and tasty breakfast. Very good value for money

Chris at reception has been very helpful his customer service skills is second to none. thank you Chris for making my stay less stressful. Highly recommend this hotel if you are planning a visit to Belfast. It’s close to lots of amenities. A visit to the titanic museum is a must

Highly recommend staying. Ideally situated for the Titanic Quarter and walking into the city. Stayed in Premier Plus room which was one of the best rooms I have stayed in. Wonderful views comfortable bed. Good food