Atour Hotel Tuanjiehu Guomao Beijing

Our original plan was to stay for 3 nights, but there was a change of plans hence we brought forward our stay for another 2 nights, making it a total of 5 nights. The location of the hotel was good, within 10mins walk to hujiaolou metro station. Bed was comfy but the room was very small. As mentioned in my earlier review, we had booked Guestroom (Double) but it seemed that we were being downgraded to a Superior room instead, looking at the room layout. Moreover, the initial downgraded room that was given to us had a missing toilet door, and after we feedback to the receptionist, we were then told that they had forgotten to inform us of the missing door. Was appalled by their reply, and why would they even assign a hotel room that is not ready for use? When checking out, there was another local guest who complained to the reception about the small rooms which did not resemble the photos on the website at all. I for one, would definitely not return to this Atour hotel again.

大早上裝修8點左右，連續住了2天都裝修，正在睡覺還要敲房門説什麼要下雨，要拿户外陽台的墊子，這樣裝了2天，還沒有裝好，大風一吹就倒了，打擾休息還不弄好，不如直接不裝修。實在沒有辦法第三天換了一個房間。

在這間酒店本來打算住一個多月但是衹住了十幾天體驗很差所以點評一下 設施：酒店的床個人感覺沒有其他亞朵舒適 其他的都挺新的因為是新開的酒店 隔音不好。 衞生：衞生不好，有兩間房這樣的小蟲很多還有。 服務：第一件事是9.2日辦理的入住，然後因為房型跟預訂的不符合，要求前台換房，前台説房卡會送上來讓我在房間等。但是有位穿白衣服的服務員來敲門説讓我下去前台換卡，我就到前台去了，前台又告訴我説房卡送上去了。這個過程中我女朋友一直在樓上的電梯口等我換房卡，聽到了這位白衣服服務員在房間裏背後語氣不太好講壞話。大致是抱怨我們換房間使用了洗手池。但是我們沒有在床上坐過。 第二件事是入住過程中，我的健康寶彈窗，為我解決的那位服務員很不專業，他要的訊息我都給了也是按照他的指導填寫隨後由他打印我來簽字提交。但是等了兩天之後被駁回了，理由是內容有問題訊息沒給全。那我就覺得是因為是他編輯打印檢查的因為駁回了導致我重新提交導致耽誤了我三四天的時間。 第三件事是酒店頂層裝修露天花園很吵，酒店也沒有提前告知。衹有樓下好像是銀行裝修提前説了，但是酒店內部裝修卻沒説。我連着一兩次被酒店的保潔阿姨跟外包的工人在走廊大聲對話吵醒，打電話投訴後第二天依舊被吵醒。有次在我開着房門下樓拿行李期間，裝修的工人隨意進出我的房間。 第四件事是在我房間的陽台裝修依舊沒有提前告知，第一次是我的女朋友穿的比較淡薄，窗簾開着就看到工人在玻璃之外裝修，第二次是熬了夜睡的很晚第二天一大早直接被吵醒，隨後就直接換酒店了。實在是受不了了，因為工作原因睡覺很晚，但是天天被吵醒腦袋要炸了 服務：另外提一嘴，從幾木房換到庭院房那一天有一位保潔阿姨特別禮貌態度特別好。保安大叔特別熱情特別好，前台的有一位微胖的服務員也態度特別好。戴眼鏡的那位也挺好的。

一進入房間一股不知道是發黴還是煙味，導致晚上根本睡不好，真的很討厭這個味道！

1.樓下裝修電鑽聲不絕於耳白天很吵！臨街的玻璃窗隔音非常差，晚上很吵！ 2.退房後和2兩個朋友在一樓大廳坐了幾分鐘，前台一女過來直接問：你們要坐多久?我反問不能坐嗎？她説以為我們要在這裏點外賣吃……住了兩晚，大廳坐幾分鐘被趕，是什麼🐶p服務，開發票也是：抬頭寫錯，金額少開。這個酒店讓我直接拉黑亞朵！ 3.離地鐵口也不近，走路五分鐘以上

This hotel was a great find. It's in a great location within an easy walking distance to public transportation and popular restaurants, bars, and entertainment. The rooms are very clean and the hotel is modern in design. I have no complaints and would easily book this hotel again on my next trip to Beijing.

Nice Atour hotel. Things in excellent shape as always. Nice windows and very quiet on the non-street side. Staff a mixed bag; check in took forever for no particular reason and getting another key was a huge faff. Park behind the hotel is really nice. Close (but a cab ride) away from things like Worker’s Stadium and Sanlitun. Plenty of stalls and restaurants around and close.

Near the subway station and convenient to walk around. Very welcoming and accommodating staff.

My friend and I booked the same room but my friends room didn’t have a fridge or a robe. My room had a fridge. When we asked for a fridge, they said they didn’t have one. When we asked for a robe, they sent a robe without the belt.