Atour Hotel (Changying Tianjie), Chaoyang North Road, Beijing

乾淨衞生，住的舒服，服務態度好，推薦

The room provided to us was right below the kitchen of the canteen on the 13rd floor. The loud noise woke us up at 4-5am in the first 2 night. After serious complain, hotel offered a switch to other room but asked us to come back in the middle of the day to pack. We asked if we can do it when we finish a day as we are TOURIST, their response was NO as they need to sell any room available, even if it is not suitable for human beings to live! Eventually we packed everything including wet clothes in the luggage for a whole day and then moved to another room on the 3rd night. They also offered us 3 day free breakfast as compensation. Hotel located quite far away from metro line #6 nearest station which will take you at least 20min to walk. We took taxi from metro to hotel every day and night as we didn't feel safe to walk at night. It was very dark and quiet. Everything morning, there were lots of old local people play with their grandchildren outside the gates of the hotel, just like playing at public playground. We don't know they actually use the facilities at the hotel loddy as if public utilities. Hotel cleaning ladies use sticky roll to "clean" floor, not vacuum. The fallen hair from us stayed on the same location for 3 days (the new room). There was a m&m chocolate left from previous guest under the bed and it continues to stay there for the 3 days while we were there. Toilet and bathroom shared the same door ( see Pic).if you close the door for shower, the other one better not to use toilet unless you want to show off yourself and don't want to wash hands after your jobs. Staff (those actually faced hotel guest) are very friendly and helpful. But the hotel management is very greedy and only focus on making the most money from every possibility. The first room allocated to us is not a live-able accommodation unless you want to wake up 4am every day in your Holiday. Location is not convenient for tourists (Information on website a bit misleading)

第一次住這樣的亞朵，本來看着是去年新開業的，以為設施會不錯，結果床單、毛巾都有破損，毛巾用起來也不夠厚重，有污漬還掉白毛；房間裏茶包和咖啡第一天喝過後後面就沒再補充過，洗漱備品不知道為什麼，明明自帶牙刷擺在那裡，還給補充了牙刷牙膏，用了的棉簽卻沒有補充，房間內垃圾桶也沒有每日清理，總之沒見過這樣的客房服務，下次不會住了

這個是我住過最差的亞朵酒店，服務態度：不是很熱情，感受不到亞朵服務，可能是大連的亞朵工作區人員太太熱情了，中午入住時説可以贈送水果，結果在催促下晚上九點送來，理由是給我忘記了，無語…請問這個時間了誰能吃得下了。住房衞生：那叫一個臟，燈光照下來牆上掛的全是灰塵，洗手間裝棉簽羽毛盒子裏麪各種雜物頭髮、水漬、碎渣子，噁心死了，換鞋的時候把鞋子放牆邊一低頭，不看不知道地板上各種臟的雜物和厚厚一層灰有的地方應該很長時間沒清理過了，房間電話那是更叫一個臟，都不敢往耳朵上貼，後面附圖。再説説吹風機，噪音那個大呀，震耳欲聾，吹完頭髮耳朵嗡嗡的。真是亞朵不好體驗，真是自降檔次。

第一次差評，體驗感極差，店家非常固執，毫無人性化，也不知道北京不行，還是這家店不行。

前台有幾個女生態度非常差，互相説話都不耐煩態度不好的那種，給人觀感很差勁。好像別人欠她錢一樣 搞不懂，前台沒素質真影響品牌形象