Beijing Poly Plaza Hotel

Checked in on 1st day encountered hiccups. Hotel could find my reservation thru’ Trip.com. Upon showing them Trip confirmation email, they replied my reservation has been cancelled. Whose problem? I was ask to cancel my reservation and reapply and I refused. Finally they gave me a room at RMB 710 per night.  In my 1st night stay after midnight 2-3am I went to ease myself and felt.  I hurt myself most severe pain at my right rib. When bad to sleep till the next morning. The pain was extremely bad (see pic on swelling). I wife requested an ambulance. We were sent to a hospital without escort from the hospital. Waited about an hour at A&E no attention on me. Wife queried and found out that the hospital x-ray machine was down. We took a cab to another hospital.  The hotel should have a hotel staff to escort us as we are not familiar with their hospital procedures. Finally had an x-ray taken to confirm no fracture with my rib but more of muscles injuries.  Given medication and to review one week later after 5 hours in the hospital.  Upon returning to the hotel, I informed the hotel that I have a medical review one week later and need to extend my stay another week. The next morning (2nd day) the hotel manager informed me that they will charge me RMB 650 a night. I disagreed as I was hurt in their hotel yet I still need to spend several thousands in their hotel. I fought for my right and told them I will escalate the matter.  Finally they agreed to provide free stay for the extended period. But I hightailed to them that the injury sustained in the hotel has disrupted my visiting plan and I was confined to the room for more rest. I told them I should be charged for my stay for the first night only and not four nights. They are looking into my stand.  On the 3rd day afternoon, my wife took a shower. She bathing half way and shouted for help. I rushed to the bath with pains to my rib area and was surprised by the dirty and rusty water that flowed out from the shower. This was witnessed by a lady room cleaner. See picture. In view of the cold weather, my wife soapy body as well as shock… my wife has a fever on the 3rd night had a fever.  I gave her the Panadol that I always have with me for travel. On the 4th day and present moment my wife still having slight fever. I bought some local fever medicine for her. Today at 8pm she is still in bed resting.

Nice relaxing stay, near metro… conveniently located Staff are friendly

Very friendly and approachable front desk. Clean and spacious room.

All good, big room and nice service - english speaking staff.

Great location! Needs some update of the rooms.

Prefect for Business Ya Bashaar