Junhe Hot Spring Resort Beijing

My stay was most relaxing and glorious. The service was excellent, Michael at reception was particularly helpful on all arrangements. Food was good and the hot springs were clean and wonderful.

We had an amazing staycation at this hotspring resort. I was very impressed with the customer service we recieved. Everyone was incredibly kind and went out of their way to help. The staff has clearly had 5 star training. I would like to make particular note of Mr. Lee at the front desk. Upon check-in, he served us and acknowledged that not all the staff spoke English and that we should contact him directly over Wechat if we needed anything. On several occassions I contacted him and he was prompt and curtious. He was a great ambassador for the hotel. For example, room service forgot chicken on on salad, and he promptly pologized and arranged for two new compelmentary salads to be sent (i believe this was an oversight as the hotel was very busy with a special chiristmas dinner that night). It is common in Beijing for hotel staff not to speak English, however we did found several memebers of staff that did. For example. when we went to the dining hall, they sent an English speaker over to help us. Further, the dining hall manager checked in with us and personally cleared plates away. Buffet breakfast was above average with western and chinese food. Also, when ordering room service, though they did not speak English, they sent someone to our room with a menu so that we could point to the items we wanted. Overall, the hotel is new and to Western standards of cleanliness and quality. Beds and pillows were comfortable. We were with my 2 month old baby and my 85 year old father, all generations enjoyed our time. The hot springs were very clean (not always the case in China) and they were alongside swimming pools with kids climbing apparatice and water ball pit. It was also nice that there were complementary refreshments (snacks and drinks) at the hot springs. In the winter air, the outdoor hotsprings were great. Finally., though it wasnt a huge attraction, its nice to see the lammas, chicken and horses. Overall, I could not recommend this place more. I will defintely stay again.

Amazing hotel experience. The spa was a great experience and we enjoyed ourselves so much. The room was nice and overall a great place. — PS. THE PILLOW SELECTION MENU WAS AMAZING.

This hotel is pretty good. I wanted to find a hotel that had a warm kids pool so I could take my daughter to swim. The kids pool is pretty big and the temperature is perfect. As you can only enter the hot spring area once, I was able to let my daughter nap on my lap while my husband and I had some fruit and drinks at the seated area without having to leave the hot springs. The room is spacious and mostly clean. However, I wouldn't say this hotel is 5 stars. The decoration is outdated and needs to undergo refurbishment. The bath was dirty and had lots of things floating in it when we filled it up with water, so we had to empty and refill before washing in it. Then, when drying my daughter's hair with the hairdryer in the bathroom, the hallway light keep flickering and the hairdryer was cutting off. It seems there was some electrical problem with the socket. It started to make a spark noise and smelt like burning, so we had to quickly unplug the hairdryer for fear of it going on fire. The location is in the middle of nowhere, so it's not convenient if you want to buy food or snacks. i personally didn't like the hotel breakfast. It doesn't compare to other international brand hotel standards. Overall, it would a pleasant stay, but only because it was suitable for my daughter to swim..

Very good hotel Lee is good too

We had a great time… We got a package and hot springs , swimming pool , vegetable picking , play room . Was all in the deal . Very cheap a great offer. Babies can go into the hot spring which are inside and outside it also had unlimited drinks and snacks. breakfast was nice. location is a bit far but it’s peaceful and fabulous view. Would go there again 100 percent.

Good hot springs

lee lee

第n次住到這家城堡酒店了~雖然換了名字，但服務態度還是一如既往地好~到了之後想升級小童房，因為帶着爺爺奶奶一起，定的兩間房要挨着近才能方便照顧長者，禮賓部霍經理全程耐心幫忙挑選相鄰的房間~還細心周到的告知温泉時間，用餐時間等等~ 温泉裏面很大，孩子玩的非常開心，也有温泉泡池適合長者~ 酒店內中餐廳西餐廳都有，餐品很全，價格也合適，五百多五個人都沒吃完~相當划算了~ 小童遊樂場雖小但孩子們放鬆一下也是不錯的，門口還有小馬和羊駝，我們自己帶了兔子，溜溜兔子放放風箏，是開心的假期呀~