Citadines Beijing workers stadium Hotel

Disappointing Stay at Citadines Ritan Beijing Dear Citadines Ritan Beijing Team, I am writing to express my dissatisfaction with the experience we had during our stay at your property. Our visit, unfortunately, did not meet the standards we had hoped for, and I feel compelled to share the issues we faced. First, none of the front desk staff spoke English, which made communication incredibly difficult and frustrating, especially considering we were traveling from abroad. Additionally, our room was freezing upon arrival, and although we were given a portable heater after one hour of waiting and it was not functioning. After enduring the cold for a while, we called for a replacement, but no one attended to our request. We had to go down to the front desk three times before someone assisted us. This was particularly challenging, as we had already been traveling for over 24 hours. Furthermore, the suite we booked was supposed to come with a washing machine and kitchenette, yet neither were adequately equipped (Aparthotel). There were no utensils, dishes, pots, or pans provided, and we even had to purchase our own laundry powder. This was extremely disappointing, as we had expected these basic amenities to be included in our room as described in our booking. To add to the inconvenience, the room was not connected to Wi-Fi, despite our repeated efforts to have the front desk assist us in connecting our devices. This, combined with the other issues we faced, made for an incredibly painful experience that did not reflect the level of service we expected from Citadines. I hope you take this feedback seriously, as it was a frustrating and uncomfortable stay, and I sincerely hope no future guests have to go through the same challenges. Thank you!

幫我姐訂的，第一個房間鏡子有痕跡，直接爽快換了新房間，態度挺好的，整體乾淨 環境舒適 出差遊玩不錯的選擇。 性價比很高（我姐的評價）

都還不錯，房間寬敞，周邊美食多，外賣可以機器人送到房間，4個電梯也夠用。大堂免費的蜂蜜酸奶可以拿回房間，給的飲用水很充足。房間温度合適，不會太乾熱，也不冷

酒店位置很好，對面是朝陽區政府，附近有很多大使館，離日壇公園也非常近，附近還有悠唐購物中心，吃東西很方便，推薦巴奴火鍋、達美樂披薩，闖爺生滾粥、多樂之日。 大堂在一樓，前台有免費的水、糖葫蘆和糖果。 早餐在五樓，種類比較豐富。春節期間滿房，早上用餐的人比較多，有餐品更新不及時、收餐不及時的情況。 房間挺寬敞，洗衣機、烘乾機、冰箱、電磁爐、各種廚具廚具。室內温度可以調節有中央空調，電視看不了沒wifi 整體還是比較推薦的

Again, reception check in was a nightmare. They couldn't find our reservation, even after we called Ctrip, and showed them the confirmation. They said I spelled my name wrong, that's stupid, I haven't ever changed my name, it's in the system. It took over 1 hour to finally get our room. I was late to an important meeting because of this. Management please train your staff! No other hotel did I have this problem, and it's not the first time....

Where do I start. Horrible from beginning to end. The hotel was in another hotel the Mercure apparently when arrived to find the Citadines. The front was blocked off with signs and other cars when there was clearly a road for that cars cab stop In front so had to lug luggage from main road. The check in was frosty and not pleasant. Omg the room was hideous and dirty and hot! Not ventilated at all. The air con did not work all all and was uncomfortable to sleep and room was stuffy. The shower smelled of cigarettes and mould. The shower floor was dirt with shoe scuff marks seen. He ventilation fan didn’t work and when looked up saw some irregularities with ceiling. The dryer was not self contained made the room hotter when it was in so only had to use when was leaving room otherwise it felt like sauna. The breakfast was so bad and it many choices. I don’t want to eat fried rice and noodles and curry chicken for breakfast I am not here to have diarrhoea and poo like not tommrow in the toilet. So limited choices with bread and eggs. When asked if they have avocado they said no they don’t have. First time visiting Beijing and saving grace was out of the hotel for majority of the day exploring but when I do some back to the hotel and it do not feel peaceful or tranquil.