In Guantouling National Forest Park, Seaview Avenue, Yinhai District, Beihai, Guangxi, ChinaXem thông tin khách sạn
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1 đêm
Đánh giá của khách
4.7/5
Nổi Bật
1395 đánh giá
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Vị trí4.7
Trang thiết bị4.6
Dịch vụ4.6
Vệ sinh4.7
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Tài Khoản Khách
Phòng Premier Hướng biển - 1 Giường King
Lưu trú vào thg 7, 2024
Gia đình
2 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 9 thg 7, 2024
Overall fantastic! However the site is a little far from everything else besides the beach, pillow and blanket had stains on them which was not a good experience.
Dịch
Phản Hồi Từ Khách Sạn: Sheraton Beihai Resort is located in Guantouling National Forest Park, living by the mountain and the sea, with open sea-view terrace rooms offering a full view of the sea and the sky. The beach is a 5-minute walk from the hotel, and the neighbourhood boasts Zixia Bay, Haiku Shilan, and other excellent places to enjoy sunset spots, and it takes about 30 minutes by car to reach Silver Beach, Qiaogang, Mangrove Wetland Park, and many other attractions.We apologise for the odour of the pillows and blanket. As the hotel bedding is made of down, we can also provide silk comforters for you to choose from. We will also carry out more detailed inspections and training to improve the comfort of our guests. If you encounter any problems during your stay, you can call the hotel switchboard number or dial "0" in the room to contact the hotel guest service centre, we will be happy to serve you. Once again, we sincerely apologise for any inconvenience caused and hope that we will have the opportunity to provide you with quality and satisfactory service again. We wish you a happy life!
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Traveler from Germany
Phòng Cao cấp tầm nhìn biển với 1 giường King size
Lưu trú vào thg 2, 2024
Vợ chồng
14 đánh giá
3.2/5
Đăng tải vào 3 thg 2, 2024
Had a really mixed stay at this Hotel. Only booked one night, with the option of extending, but decided against.
My wife and I came on separated flight, with mine delayed over 5 hours. I arrived at 02:00 past midnight to check-in. First they the reception told me I’m in the wrong hotel. I had to proof my booking with them and the fact that my wife is already in the room. After some discussion they refused to check me in, but told me to call my wife to let me into the room. First, not checking in and registering a foreigner is against the law. Second, why should I wake up my sleeping wife at this late hours? After insisting on being checked in the process went fast and smoothly, which makes me wonder, why the discussions first?
Room was spacious and clean. Nice view over the ocean.
At the breakfast buffet we were greeted by hordes of waiters watching over a half empty buffet, at 09:30. Nearly no western food options and no cold cuts. After asking I was treated to a plate of two pieces of Camembert, hard cheese and some kind of milk cheese. Not the standard for a Sheraton breakfast.
That’s also my final verdict. For this price and being a Sheraton Resort, it’s not up to the standards one would expect from a place with this name.
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Dịch
Phản Hồi Từ Khách Sạn: Dear Sir, thank you for your valuable feedback on Sheraton Beihai Resort. We sincerely apologize for the mixed experience you encountered during your stay, and we greatly appreciate your comments as they help us to improve our services.First and foremost, we are deeply sorry for the confusion and misinformation you received at the reception upon your late-night arrival. We understand the inconvenience it caused, and we will thoroughly review our staff training procedures to ensure such incidents are avoided in the future.We understand your concerns about the late check-in process and the request to wake up your sleeping wife. It is our responsibility to provide a smooth and hassle-free check-in experience, regardless of the time. We will carefully analyze our check-in procedures and make the necessary adjustments to offer convenience and comfort to all our guests.Moreover, we sincerely apologize for the disappointments you faced during breakfast. We regret that the options for Western cuisine and cold cuts fell short of your expectations. Your comments have been duly noted, and we will diligently work on enhancing our breakfast menu to cater to various tastes and preferences.Lastly, we appreciate your positive feedback regarding our spacious and clean rooms with a beautiful ocean view. We are committed to maintaining the high standards that our guests expect and providing an enjoyable stay.Thank you once again for sharing your feedback. Your satisfaction is of utmost importance to us, and we sincerely hope to have the opportunity to regain your trust and provide you with an exceptional experience in the future.
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Tài Khoản Khách
Phòng Cao cấp tầm nhìn biển với 1 giường King size
Lưu trú vào thg 5, 2024
Vợ chồng
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 18 thg 5, 2024
Excellent in all aspects.
Dịch
Phản Hồi Từ Khách Sạn: Thank you so much for your review of our hotel. We are honored to bring you with good memory during your stay. We believe that your recognition will be the driving force for our continuous progress. Sincerely look forward to your next visit, we will continue to provide you with high quality services!
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Tài Khoản Khách
Studio Suite nhìn ra biển, 1 giường King
Lưu trú vào thg 1, 2025
Vợ chồng
7 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 3 thg 1, 2025
Very good
Dịch
feng
Phòng Deluxe vườn - 2 Giường Đôi
Lưu trú vào thg 8, 2023
Du lịch cùng bạn bè
17 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 28 thg 8, 2023
OK
OK
OK
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客,您好!感謝您在眾多酒店之中選擇北海喜來登度假酒店與我們分享您的入住體驗,很榮幸收到您的肯定,同時感謝您對酒店的認可,我們將不斷堅持做的更好!願喜來登能給您的旅程增添一抹光彩,祝您生活愉快!
Yizhibaibaizhu
Phòng Cao cấp tầm nhìn biển với 1 giường King size