TownePlace Suites Houston Baytown

I made my reservation here at least 8 to 10 days in advance and when I arrived I was told I didn’t have a reservation!! They cancelled my reservation and never bothered to call me to let me know I was the lucky winner in getting screwed over all because they overbooked! Thanks a lot TownePlace in Baytown tx … I’ll be sure to let everyone know how y’all treat titanium members!

My Marriott Visa card had just been closed due to fraudulent charges. Imagine my shock when the front desk told me I would be out on the street without a card. I offered cash for "incidentals." I tried to explain. No, flatout, rudly, no was the reply! Can you believe that? If someone nearby who understood had not offered their card I, a longtime, exclusive Marriott Titanium member, would have been out on the street! Ridiculous and never again!

12:45am : “ We cancelled your reservation, we’re at 100% capacity. She told me she called but phone call went to voicemail. Sorry” Don’t bother; go next door , they’re so kind. Be CAUTIOUS making a reservation here. 1. Room cancelled; no proof. I have to show him my reservation confirmation email for him to pull the right information. 2. Wasn’t sent cancellation voicemail, text, or email 3. No any assistance and it’s 1am. We’re moving cross country, we arrived about 1245 am to check in - only to be told “ We cancelled your reservation, we’re at 100% capacity. She told me she called but phone call went to voicemail. Sorry” Front desk man rattles off a phone number and name which isn’t me. Who did they call ? If they called the correct person, what business doesn’t leave a voicemail ? He doesn’t offer help or clarify who “called” other than “she told me she called”. I show him my phone log which shows zero missed calls or voicemails. I don’t yell or anything untoward. “We’re at full capacity, sorry” 12:48am We walk to the springf***d and they’re also full, we’re leaving, BUT Leticia goes the EXTRA mile and called another close by property and they had vacancy. Took her 90 seconds at 12:50am. How Comforting

Stephanie Beck does a great job managing. Friendly check in, great acknowledgement of Bonvoy status. Room & kitchen have everything we need Good fitness room. Breakfast better than some other TownePlace we've stayed in. Marketplace nicely stocked

Despite reporting an injury caused by a wet floor outside the shower entry in my room which happened the night of January 13th, 2022, I never heard back from management. The receptionist upon checkout on January 14th seemed indifferent while claiming she was documenting the incident. I am still in constant pain yet management has not even extended a courtesy call. The bathroom floor is unsafe at this property if you turn the shower on before stepping into it.

Un buen descanso después de 13 horas manejando llegamos a descansar antes de un viaje en crucero de Galveston y nos pareció perfecto este hotel en muy buena ubicación hay restaurantes y tiendas alrededor está muy limpio el desayuno no tiene mucha variedad pero el café está delicioso