Tài Khoản Khách
8 tháng năm, 2024
Extremely disappointed. More disappointed that the staff at Coronado Springs missed opportunity to make things right. We had a long day, and many travel delays. We had a reservation but did not arrive to Coronado Springs until 11:45 pm. We get a room. Fantastic. Coronado is large and spread out. There was only one bell person on duty with a golf cart, so we hiked to our room with our luggage. It was a Casitas room, 0.5 miles from the main lobby. Arrive exhausted and ready for shower and bed. We had to be up early the next morning for a cheer competition at ESPN. Only once we open the door, we realize the room has not had housekeeping. It is completely unmade from the prior guest. I called guest services immediately. Their response was “I am sorry you are dissatisfied with your room. We will have a manager call you soon.” Fifteen minutes, no call back. So I call again. “I am sorry, we are fully booked, we will try to find you another room.” Ten more minutes. It is getting late. I call a third time. “…there is no manager available. You will have to wait for someone to call you back. “ I asked if I could walk back to main lobby to get another room, and was told yes, or they would send a runner to our room with keys so that we did not have to walk 20 minutes back to the lobby. Fifteen more minutes. A guy on a golf cart pulls up with people for the next room over. I ask if he is the one brining our new keys. He said no, but he would give us a ride to the lobby. Good thing, because when I was talking to him, I discovered the keys they gave me no longer worked and I was locked out of the room. Ride back to the main lobby. I am told they can move us for tonight, but they are fully booked, so we would have to move BACK to the first room in the morning, after housekeeping could clean it. I said I was ABSOLUTELY not moving rooms once we got settled. Guest services said I would need to take that up with a manager when they called me in the morning. Got to a clean-ish room by 2:30 am. Exhausted does not cover it. I say clean-ish because there was what appeared to be a rice crispy treat on the floor under the cabinetry. As concerned as I was about cleanliness and possible bugs attracted to open food on the floor, we just went to sleep. No manager ever called. We did not move rooms. No one offered to make us whole after the considerable inconveniences. I called guest services the next morning and asked to speak to a manager about my experience but was told no one was available. I gave up and focused on enjoying the rest of our time in Orlando. But I will NEVER stay again at Coronado Springs, and likely no other WDW Resort Hotel. Horrible service and no attention to guest relations.
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