April Joy
24 tháng bảy, 2023
When we enter the room, we notice that our DOOR KEYPAD LOCK from the inside is broken. Like the wirings and the batteries are exposed. We took a picture of it and showed to front desk ladies but they said it was fine as long as the key card is working. Nobody even tried to check it out themselves because I am talking about the door lock that concerns our safety while we are staying in the hotel. And they don’t have a hair dryer/ hair blower in the room. Again, I called the front desk to report it because it was supposed to be included in the room and I don’t want to be mistakenly charge for an equipment that wasn’t available in the first place. They said they don’t know why it was not their and they cannot do anything about it. I mean, it’s just a hair dryer and it’s not like I cannot leave without it but the fact of the matter on how they handle things and issues reported to front desk is what I don’t like. But still thankful for our stay despite the issues we encountered. I just hope this review will help improve the front desk personnel in handling the concerns of the people who is staying in the hotel.
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