Tài Khoản Khách
ngày 22 tháng 8 năm 2022
We were planning to stay a full week with a group. We have left the hotel after shower had no hot water for several days. Staff seem to shut of hot water supply and air conditioning when ever they want and saying it was broken. One night we came back after a long trip, the hot water was off again, the staff claimed that " it's not a time to take a shower ". We were shocked. The pool was said to be broken when we arrived. From our room view of the pool it seemed turbid and greenish, looking like it was neglected for several weeks, at least! After the group complained, they have cleared the water but didn't change it. The rooms had bad smell to them. Cleaning and fresh towels seemed to require special calls. Service was shameful, staff was embarrassing. We left to spend our weekend in another hotel. Extremely disappointing, avoid at all costs. There are plenty of fine hotels it the center of the city.
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