Tài Khoản Khách
ngày 7 tháng 7 năm 2025
We had a reservation for three rooms under a single booking reference number in the names of Sarbjeet Singh, Manmeet Kaur, and Prabhmehar Kaur. Room Nos 515,615,715 Unfortunately, our experience during check-in and throughout the stay has been quite disappointing. Despite making a joint reservation as a family and requesting rooms on the same floor—especially considering we were traveling with young children—we were allotted rooms on different floors. We raised this concern multiple times, emphasizing the inconvenience and difficulty of managing kids across separate floors during our vacation. However, no efforts were made to accommodate our request. We even offered to accept an upgrade or downgrade in room category if that would help in allotting at least two rooms together, but this request was also not addressed. Vacations are meant for families to spend time together and create memories, but being separated like this completely defeated that purpose. It was upsetting and inconvenient for all of us. Our initial booking was for two nights, and we were considering extending our stay by an additional night. However, due to the lack of basic cooperation and service, we decided against it and will not be recommending your property to others in the future. We hope this feedback is taken seriously and steps are taken to improve the guest experience for future families traveling together.
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