Seng Hout Hotel

Seng Hout Hotel has expanded considerably and now has 2 buildings. Safety is slightly compromised as there is now an outdoor walkway along the windows of many rooms, with some of these windows unable to fully close/ lock - though there was no actual safety incident during our stay. Amenities and cleanliness are minimal but functional. Staff struggle somewhat with simple requests such as top up of toilet paper or additional blankets (the blanket is smaller than the bed so can be challenging to share in double beds - but additional is not available). Nonetheless, functional and comfortable stay for the price.

Short stay but good feeling. Clean room and good view for the price.

我坐火車到的馬德望，這個酒店離車站不太遠所以選擇了它；房間寬敞，乾淨，前台服務很親切，比較滿意。僅有的小小不如意之處是房內桌椅電器等都很舊，另外我房間的窗户正對着旁邊的樓。

Bước vào phòng và quay trở lại n***, hy sinh một đặt phòng không hoàn lại trong quá trình này. Nơi này bị nấm mốc bao phủ, căn phòng ở trong tình trạng tồi tệ và hồ bơi được quảng cáo là một bồn tắm được tôn vinh. Không hợp vệ sinh, không có sự chăm sóc nào được đưa vào cơ sở kể từ ít nhất là năm 2019. Tránh!!!

Property was ok for you he price. No breakfast offered. So made it very difficult to find anything to eat at this time. The staff didn't really want to clean the room. The bed was rock hard, but we knew this would b the case. Overall nothing much to do in Battambang

The price was low so I wasn’t expecting 5 star but honestly this hotel would be lucky to make 3 star. First of all, there are two Seng Hout hotels - the original one on the corner and the second one about 50m along the road. The original one had rooftop pool and bar, massage service, etc - all the facilities. According to our tuk tuk driver (excellent English), it was closed during Covid and has not reopened. I don’t know if the second hotel, where we stayed, was Seng Hout #2 before Covid or whether it was another hotel and the owner of the big one bought it and renamed it when she closed the original. If you check through the 166 photos of the hotel on Trip Advisor, you can see photos from both hotels all mixed together, along with other photos of mould, cracks in wall, mouldy shower curtains etc - things you don’t normally see on websites. My room was under the swimming pool and the filter machine was turned on at about 7.30 am and ran until 8.30pm, meaning I had the background noise of a whining machine all day in my room. Recommend not taking a room near the lift on 2nd floor. There is no breakfast or bar - it is more like a hostel. There is a rooftop terrace on 5th floor but no bar or other facilities apart from a big table and some seating. The pool is on the 3rd floor. Rooms are not made up daily. On arrival, your room will have towels, water and toilet paper but if you want clean towels, more water and more toilet paper on 2nd or 3rd day, you have to collect it yourself from reception. Behind the reception desk were four people playing cards all day and one of them was the receptionist. So staff can play cards all day but cannot check water and toilet paper in the rooms. Don’t use the hotel’s washing service - yes it is very cheap $1 per kg, but it does not get picked up until the following morning and is not returned until that evening. So we checked in at 1 pm, handed in the washing and were told “tomorrow morning”. This was not true. It did not return until 7.30 pm the next day. Find a laundry outside the hotel. In the heat, our clothes would have dried in 1 hour. Apart from the noise of the pool filter all day, my room was OK - I was by myself so quite big enough. It had a functioning air conditioner and also a fan, which was great as the weather was nearly 40C every day. The shower worked OK and has a shower curtain, which I like because it means the whole bathroom floor does not get wet. My bed was comfortable, although the bottom sheet was too small for the mattress and could not be tucked in at the head or sides. When you check in, you will be given your room key and the remote controls for the air con and TV - I guess people steal them. Wifi works fine. Location near the market is very good and not too far to walk to places to eat and drink. The owner, who has the pharmacy over the road, is very friendly but the staff at the hotel need a good manager. I actually wondered if they were university or college s

Front desk in staff is friendly, property is clean. I like it!

The hotel is fine and in a good, central location. When we arrived, the elevator was out and our room was 5 flights up. We are 60 & 70 years old with large travel backpacks and daypacks. None of the staff offered to help us with our bags or to move us to a lower floor. Eventually the elevator was fixed but by then we had requested a room on the third floor. The hotel is clean but a bit messy. A dust pan was left in the middle of the third floor deck, cleaning cloths were left on the railing going to the pool, etc.

Good location.ok pool.No restaurant as advertised.No bar as advertised .no laundry. No booking services as advertised.Lack of concern about all this from staff . Disappointingly unsupportive management.