Tru by Hilton Baton Rouge I-10 East

Good stay. Good breakfast. Nice staff and room was clean and updated

Thought the pool would be open but it wasn't. Kids were disappointed. Breakfast was not worth even eating. Got checked in and up to room and unpacked before realizing that later in the day we would have to get another room because the door was broken. Never received cleaning after we requested for it. Asked for towels three times before we received any and I had to go down to the front desk to get them. Go to load up our car and was told I needed to check out before doing so. This was the worst experience I've had staying at a Tru and believe me I have stayed at several before.

The noise level was extremely loud, cheaply made, and room was not the cleanness (shower had mold).

The place was very clean and the staff were great. The only downside was the room we stayed in 226 had broken curtains so the room didn’t have much privacy and was very bright in the morning.

The floor of the shower is very slick without any device to eliminate the slipping possibility. I slipped while showering and fell resulting in a severe head laceration requiring 6 staples to close the injury. The manager feels corporate will reimburse me for any medical costs I may incur. Otherwise, the hotel is new and comfortable with a helpful staff.

TV didn’t work on first night. Had to do without until next day because there was no maintenance man

Everything was nice except the window shades in the room were a little thin sunlight came in the at the break up day.

The check in staff was very friendly when I checked in late Friday night. The people around me had their tv blaring and kids could be heard running after midnight. After a few hours sleep, I went downstairs for coffee and there was none. I sat an patiently waited for the breakfast time to see if they filled the coffee container. They were after 7 putting coffee out with many guests waiting. After little sleep and no coffee early in the morning, I will not choose to stay here again.

Loved the way they took their time with really putting this hotel together. It literally had such a home away from home feel to it. Everything was so clean and easily accessible. Friendly staff and great environment!