Residence Inn Baton Rouge Near LSU

I was stuck in Baton Rouge during the first snow storm of the century. I had the insight to get food and wine for two days. I was there to visit family. They were caught up in their world. I was on my own, except I had the Residence Inn staff on my side. Good grief, as usual, they were off the charts! Everyone from the breakfast setup person, Petra, to the maintenance man were on my side. Jeanette, the manager, as always, set the tone for the building because she is so kind and competent. All of her staff rocked and rocks! Nae at the front desk has a voice of an angel and personality to match. The sales director, Stacy, covered the desk as required and is so nice/competent. OK, here is the review. The place could use some updates but the heart of the place is amazing. Plus, you are 8 minutes from Whole Foods and decent shops by foot. The rooms are very nice. The breakfast is excellent. I was so happy to be stuck here for a snow storm. It was not my first stay, so I know they are outstanding every day of the week.

What an amazing gal at the front desk. She was kind, funny and helpful! I did not get her name, but I would come back here especially because she was so sweet and friendly! The hotel was just as we expect from a residence Inn, clean, comfy beds and pillows and pretty guest areas to relax after a long day!

We had rotten seafood left in our dishwasher, the bathroom door handle fell off and our suite that was paid for for two nights was filthy. We had four kids there for a dance competition. When checking in late at night and finding the level of cleanliness, we called the front desk and the woman working named Siri, told us there was nothing they could do for us, no one was working to clean our room, and there was no manager on shift for us to speak to. We physically had to go into the janitorial closet ourselves and get cleaning supplies to clean our dishwasher just to be able to stand the smell to sleep. We were told a manager would be calling us to take care of it the next day. We left the hotel at 7am for the day. When calling at 4:00 to see if our room had been cleaned and we were switching rooms, the woman working said our room was never cleaned because we did not ask, and there was no rooms available for us to switch. We were once again stuck in a filthy room. They were not going to comp our rooms when we asked. So after arguing about it, they offered a 50% discount for one night. We had to stop payment with our bank. This was a miserable experience and I would never recommend this hotel or their service.