Homewood Hotel & Spa - Small Luxury Hotels of the World

I would like to thank the staff for everything they had done for me and my wife after I mad a awful mistake that is to embarrassing to go into ... all I can say is they literally made sure I was not going to be let down and time ruined by going above and beyond anything they needed to do to make my stay a beautiful one after my error ......the food was lovely and also everything was as it was in the pictures if not better something to see for yourself should you go ahead and book a stay .......

Small luxury hotel 看到是SLH很放心，可是異常地不夠人手，由check in 到餐廳用餐都是等、等、等，如果不懂說英文請別來，大部分員工像大學生來打工，無法獨力解決問題。 餐廳和bar 不錯，房間非常大，需要行樓梯上一層，浴室也要上半層，泳池小，人多，有sauna 但因為來當天氣溫30度就沒有用。 電車充電也是很滑稽，弄了很久才充到電

We recently stayed at Homewood and, overall, had a pleasant and comfortable visit. Upon arrival, we were warmly welcomed at reception, which made for a lovely first impression. Our suite was spacious and luxurious, complete with a private jacuzzi, sauna, and cold plunge — a perfect setup for a relaxing escape. The highlight of our stay was definitely the spa. The experience was absolutely heavenly, and a special mention goes to Sacha, whose massage skills are truly magical. She made us feel completely relaxed and pampered — thank you, Sacha! However, our experience at the main restaurant was disappointing and didn’t meet the standard expected of a property like this. After we were served, the staff became largely unavailable, and we were left waiting long stretches without any service. My partner ordered the fish, which unfortunately was full of bones in every bite, making the dish unenjoyable. When we raised this with the staff, the response was simply, "You should have asked for filleted fish," with no apology or acknowledgment. The menu didn’t indicate this was necessary, and for a hotel of this caliber, serving unfilleted fish without notice felt unacceptable. We’ve dined at many high-end establishments, and have never encountered this before. Breakfast the following morning was also underwhelming. Despite arriving at the stated start time of 7 AM, no staff were present to take our order. I had to go looking for someone, which again reflected poorly on the level of service. To be fair, the rest of the staff, including the bar team, were friendly and welcoming, and we enjoyed the comfort of our room. But the main restaurant experience — which we were genuinely looking forward to — was a letdown and did put a damper on an otherwise lovely stay. For the premium price point, expectations are naturally higher, especially when it comes to service. While there were some wonderful highlights, we hope the restaurant service is improved for future guests.