Fairfield Inn & Suites Batavia

I got charge 100$ “non refundable” bc I decide to make a decoration in the hotel… when I ask and ask why, the only answer I got was “our cleaning department charge you an extra feed for the balloons on the ceiling, because they needed to be scraped out the roof” I’m upset bc the charge me 3 times different amounts each times and 2 of them supposedly being refunded if not used I called to be notified there are not going to be refunded … I don’t think i will never comeback!

The front desk person Arthur, was an absolute gem. We had a room next to someone who was incredibly noisy and he was very professional and efficient and helped us change our room to somewhere quieter. This man deserves a raise for sure.

Arthur at the front desk was super helpful, courteous and thoughtful to give us extra towels when we checked in. He explained all amenities and answered any questions we had. Appreciate his warm hospitality and friendly face, gave me the best first impression of the Hotel! The room was large, spacious, and very clean. The small details like the two low pieces of furniture to place your suitcase on. Loved the comfy arm chair and beds with an extra comforter already available in the closet. The bathroom was also large and with nice partition between sink and toilet and a huge bathtub with adequate lighting. Toiletries were wonderful as well, and again, small details like a make up remover towelette were appreciated. The breakfast in morning was simple and wonderful. Has lgreatvoptions and

Could not find my name in reservations because after 30 minutes of frustration finally they found my reservation under my middlename instead of my last name- i had to log into mobile data- $14😡 to try to find confirmation number. Not sure if this was fault of ******* or marriot

In my 7 night stay the beds were made once and trash taken out twice. The bed linen smelled horrible, comforters were dirty at the edges. Room was not vacuumed, my kid ate peanuts and the shells sat there thru out my stay.

Staff was helpful, friendly and accommodating. Front desk clerk heard my voice my hoarse and went to find honey for my tea. A little extra effort made a nice difference to me.