Premier Inn Basildon (Festival Park)

Hotel rooms are very hot no air con. Hotel itself is very tired needs upgrade. Bed is too high for shorter person. Bath is ok for very small person. Continental breakfast over charged for what is offered. Bread and pastries left uncovered to go hard. Tinned/ frozen fruit berry mix. Only 1 sort / flavoured yogurt. No porridge. Limited. Called 3 weeks before arrival to change my room from double to twin given family room and receive invoice to show change on arrival given double room when questioned replied we don’t have any other rooms. Staff ok and the guy on reception on the second and third day was very good helpful couldn’t do enough he needs a rise. Rooms were cleaned sort of most days with fresh towels.

It’s basic, just the essentials needed for a quick nights stop to see family. However, the staff there are amazing. They all went out of the way to accommodate a large party with toddlers. The receptionist on check in during the evening was lovely and the staff at breakfast were excellent. I popped in early to see if we could get some milk for my daughter and they made the milk, but also gave her banana too. They spent time talking to us and our children and we’re genuinely nice people. It says a lot when we all left and said how nice the staff were. They are a credit to this hotel, because without them it would be just a bed to sleep on for a night. Thank you!

Exceptional and welcoming staff who can't do enough to help you and make your stay as comfortable as possible. With special thanks to the wonderful chef and David. You are the reason we come back so often! Looking forward to our next stay!!!!

Pros: Good location next to The Quays, a Hungry Horse Pub/Restaurant. Large redecorated and upgraded room (220) Helpful check-inn staff Very clean Plenty of parking (Christmas Eve) Free internet ( you can pay £5 for 24 hours faster internet) Overall charge for rooms is very reasonable if booked well in advance Cons: Very slow internet 0.92Mbps (but it is free) Some noise from neighbouring room during the night and some loud voices in corridor around 9am. Our room was on top floor up several flights of stairs and no lift. Hotel is longish walk from the main areas of festival park. Because of noise on last visit did not intend to stay here again but it was very convenient for meeting up with family so gave it another try. Better this visit but still some noise. Overall 8/10

The room was comfortable and clean. The breakfast was excellent with perfectly poached eggs. The service was first class very friendly and helpful. We would have no hesitation in returning and would recommend it to anyone. We look forward to next time.

Make sure you get the right room that meets your needs! If you want sleep be mindful the ceiling is made of paper, take ear buds! The staff were pleasant however, they are not bothered when I spoke about the wrong room, I was given ....never again