Bartlett Inn

My husband and I were extremely disappointed. We were so disappointed, we did not stay. We were misled by the website and shame on us for not reading the online reviews prior to booking. We are now attempting to receive a refund but no one has returned our calls. We were told upon arrival that our reservation was being upgraded due to no heat in the original cabin. It was obvious the cabin had been sprayed with a deodorizer to mask the mustiness. The two simulated leather chairs were so disgusting, we would not sit on them. The entry door did not close properly. There were two bath towels in the bathroom that were neatly folded but had hair on them. There were no face or hand towels or a bath mat available. TV or remote did not work (probably dead batteries). We actually came in out of the rain and no door mat to wipe muddy feet thus tracking mud into the room. The dual light over the bathroom only had one bulb. Overall condition of the room was dated. We knew breakfast was not going to be available and were told the room was discounted. For not much more, we had a wonderful stay at another Inn in the area which included a full breakfast, a brand new mattress and extremely attentive staff.

This is the second stay at this inn. The first was Dec 2018, this last (and it will be the last) time Feb 2023. First the room and amenities: we ended up in the same room for both stays. It is a large room with a king bed, table and chairs, mini fridge and microwave. The bath has a walk in shower and heated floors which is good to have in winter. The TV is some kind of stick service, so navigating channels and finding live tv was near impossible. There is Wi-Fi, but no phone in the room. Multiple of the recessed lighting fixtures were missing with just empty light sockets hanging from the wires. So lighting was an issue. In the bath only 1 of the 3 light bulbs worked. The main house is no longer open for guests, so way to make hot tea or coffee in the rooms which is bummer and not what one expects when paying $150 a night at an inn. We were given 3 towels total. No hand towels or face cloths. I texted the contact about getting face cloths. Finally got them 2 days later after multiple reminders and requests. There is NO CARETAKER or employee on property most of the time. If you have an issue, you call or text email number. Someone will be there eventually. The drive in winter is treacherous, and we had to park, there is no real walkway to the door. We slipped more than once on the ice under the snow. Also, there is no housekeeping. Our trash can was overflowing by the time we left. After the face cloth debacle, I wasn’t prepared to find out how long it would take to get a new garbage bag. 😔 The first time we stayed it was weird how quiet it was. But at least there was a lady who cooked breakfast and took care of things during the day. This time, it was creepy. There were 2 other cars. Saw a lady when we arrived. She was there to tell us that she changed which room we would be in. I had booked a king bed room with a fireplace in the main house. I was really looking forward to using g the fireplace. But oh well… There is no longer breakfast or access to the “reception” room in the main house. The property needs a clean up. The area around our cottage was filled with an odd assortment of junk half buried under snow. A dog stroller thrown haphazardly on a golf cart; a random tire, bikes, rakes sticking up out of the snow. It just looks messy. The inn is for sale and it seems like the owners have given up. I was disappointed in our stay. For the money, it just wasn’t worth it. We will stay in Jackson next time. We paid too much for so little amenities. The Bartlett Inn may have been a lovely place (and could be?) but in my experience it’s past is prime. It’s hoteliers have little interest in customer service. It’s more like an AirBnB or verbo experience. You are on your own for your stay. Not what I expect when booking with an inn.

This business has lost its way. The new owners have neglected it and are trying to sell. It’s a dump. Mouse droppings in the kitchen drawer and cabinet. Dirty pan in the oven. Dirty fridge with someone else’s leftover food in it. No breakfast. No pool. No connector trail to the XC skiing (which used to be there). The business doesn’t answer the phone or return calls. We left a day early because we couldn’t bear it, and there is no possibility of a refund, which they make clear on their website. Obviously, we are not the first to want to leave early, which is why they post that notice. We would recommend that you find somewhere else.

Our room is filthy. It hasn't been vacuumed in quite some time. There is no toilet paper in the room. There is a very strong and nauseating smell that is overpowering. When we called Crystal, there was no answer to the phone and the keys are left at your room to just walk in the building, which is a safety concern. I've stayed in not so great places and never left a negative review. It's pretty bad.

It’s not clean, doesn’t feel safe. Maids neglected us. Reeks of smoke. Something out of the SHINING. For sale sign. Neglected. If you’re looking for a nice getaway, I don’t recommend this place. Dirty linens were exposed in the hallway. A pill on the floor. Not vacuumed. Dust. Stained Doyle’s. No blind. The maids wouldn’t answer us. The manager is not on sight. The room where the maids stayed was lit up with questionable type of smoke and parakeets. I saw her once with a bird on her shoulder when she finally let me in. The door was locked but she said it wasn’t. No towels. Toilet was dirty.

There is absolutely nothing accurate in either the pictures or the property description shown on this website. It is dirty, in deplorable condition, and generally a place to avoid. I honestly wish there was something good I could say about this place but there isn’t! The pool is a breeding ground for frogs. The floors are filthy and there is a strange smell in one of the cabins. We were three couples staying both in the main house and in one of the cabins. Not one of us would return even on a dare. The property is for sale. Good luck with that! At one time if might have been good but that moment of glory has long since passed. Given the option I would rather sleep in the car and sponge bathe in a gas station restroom than stay here again. My brother in law is still itching from whatever attacked him in bed. Another person spent an hour in the shower at the next hotel after sleeping on top of the sheets in her clothes as she refused to sleep on the bed otherwise. I double checked the sign as I feared it said the Bates Motel. (Google it up).