Tài Khoản Khách
8 tháng tư, 2023
This is not a “resort”. Amenities listed on website are nonexistent. Prices are not warranted based on the condition of the property, hotel rooms and poor service. Getting on aruwai boat to get to the “resort” the captain, John, waited until everyone had life jackets on and luggage was on boat to tell us it would be $500 more per person because other passengers canceled. Looks like he does this often as other reviews stated the same issue. First red flag. Upon arrival, pool was filthy, green, water low and water floats/balls were covered in mold. Pool had particles floating in it and looked like it hadn’t been cleaned in weeks… Game room is completely unusable. Pool balls missing, zero ping pong balls for ping pong table, basketball games both broken. Volleyball net missing…trampoline rusted and broken..garbage throughout the property. Food was mediocre and took over an hour when the “resort” was not busy. Employees just stared at us when we walked into dining room. Tried to buy a water and was told they wouldn’t have any until the afternoon. Chairs broken, no cushions, dirty furniture everywhere. No hot water, tv in room didn’t work, rooms were never cleaned, wifi nonexistent, speaker system horrible quality, broken ice makers, pool not cleaned properly which bleached bathing suit. Fountains filthy and not turned on. Would not recommend. Do not waste your money here.
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