Tài Khoản Khách
ngày 12 tháng 9 năm 2024
Disappointing and definitely not worth the money. The hotel is advertised as 5 stars on Google, which I had my doubts about when booking but thought it looked like a 4 star online. For a family get together the superior family room seemed a good choice. We booked in and asked about towels and robe hire for the spa across the car park. We were told by the receptionist that they dont do that and we'd have to use the towels from our room, but bear in mind they wouldn't refresh our towels for our morning showers. Across at the spa the receptionist said they have towels available, so I asked for some to save our room towels. However we were told as we'd brought our room towels we should use them and weren't given any spa towels despite us offering to hire them. This was ridiculous, for the sake of 3 towels! Overall the hotel staff were rude and unapproachable with the only exception of the lady serving breakfast who was lovely. The room is 3 star at best, with an old bathroom and small shower, old hairdryer, manky small panel heater, and only 3 lamps in a large dark room, poo stain in toilet, chipped wooded veneer; room decor very outdated considering we paid for a superior room. The only good thing was the comfy beds and quiet location. I wouldn't stay here again. The one night cost us £190 and totally not worth it. The spa pool, sauna, steam room and changing rooms were nice.
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