Hendre Coed Isaf

Great stay in a lovely location overlooking the sea. The pool was a hit with the kids and short walk to the beach and train station was also great.

On our arrival there was a slight hiccup with the caravans but the problem was professionally and quickly sorted. Stayed a few nights had lovely food at the restaurant, compliments to the chef, our caravan was clean and tidy and in a lovely location, ( and my sister would like to thank staff for finding her lost ring) will visit again.

As pleasant as the caravan site itself was, I am obliged to leave this review due to the encounter I had with a staff member here. I stayed at Hendre recently with my partner and our three children. My youngest is 11 months old so we required a travel cot. We paid £12 for the hire which we had absolutely no problem with but unfortunately the cot wouldn’t fit in any of the rooms. Naturally, we did not want to leave him alone in the lounge area, so early the second day, I took the cot back to reception to ask for a reimbursement of the £12 (we decided the best option was to sleep our 11 month old in the double bed with one of us instead). Upon entering the reception area, one of the receptionists was on the phone. Another lady appeared who greeted me with ‘is that one of ours?’ referring to the travel cot in my hand. No ‘good morning, can I help?’ just an impolite greeting from the outset. Upon asking the question about the refund, the receptionist looked at me as if I had accused her of murder. ‘You have rented the cot so why should we give you a refund?’ was the terse response. Clearly we couldn’t fit the cot in any of the rooms, so as this was not possible why would we pay for something we were not going to use? I even took it back the very next morning - it was not as if I had waited until well into our break and then tried to sneakily claim back the deposit. ‘Have you never stayed in a caravan before, you could have just flipped the bed?’ was another line from this utterly rude staff member. Well actually, believe it or not no neither of us had taken our family on a static caravan holiday before so this was our first experience. How was I supposed to consider flipping the bed? Not a typical thing you do if a cot doesn’t fit in a bedroom! Had the staff actually advised us on this beforehand instead of just simply presuming we would know to place one bed on another then perhaps this awkward situation would have been avoided. If the said individual spent a day in my workplace, I wouldn’t blindly assume she immediately knew all the ins and outs of my job role. Similarly, how on earth was I supposed to draw the conclusion that I should manoeuvre one single bed on top of the other?! Besides, when I looked at this possibility later on in the day out of interest, there was absolutely no way the cot would have fit into the gap left in the room even if I had managed to balance one single bed on top of the other. Another line - ‘well if you rent a car you wouldn’t ask for a refund would you?’ In all honestly if the car had an issue and was not fit for purpose then yes I would. If I rented a car and it had a problem with the gearbox, I’d be well within my rights to ask for a refund. After I left the building, I went back in about thirty seconds later to ask for a receipt. Again, another disgusting look and a response ‘well I’ve just asked these two ladies what they think about it’ referring to two members of the public that were now at the desk. Nice