Camping Serenella

Do not rush to go! Staff very unfriendly and the pitch meant you were crammed in -trees galore to hit the roof etc and NO View even though we paid for front row of the lake -hedges far too high. Shower cramped no shelf or even towel hook. Wifi useless even though they say it works all over! Best to go to El Roco next door -wish we had as they have a view if you pay the waterfront price also 1.5 miles away from Garda or Bardolino so be prepared for a walk or watch out for masses of bikes to dodge!

Our main issue with holidays is we always want to revisit everywhere again because revisiting places where we’ve made lovely memories is amazing, however within 10 minutes of arriving at Serenella we knew this wouldn’t be the case with this holiday. Our eurocamp cabin was squeezed into a minimum space with nowhere to park our car. We popped back to reception and after much chat between the staff we were shown a parking place at the far end of the camp, when we suggested that wasn’t what we were either expecting or would be happy to agree to we were met with such aggression from the receptionist that we felt threatened. We then unpacked the bedding only to find the duvet cover had two large holes in it. There was a bracket on the wall where a TV probably should have been fixed but nothing there. Sitting outside at any time was not relaxing with the constant noise of traffic on the main road just a few metres away and the smell of cigarette smoke from the neighbouring cabin wasn’t pleasant. At night the windows had to remain closed to shut out the noise and smoke Using the shower needed careful planning, allowing it to run for 5 minutes to get warm and then jumping in for the 30 seconds before it became dangerously hot then timing the next 30 seconds as it cooled down again before returning to ice cold water for a further 5 minutes with this cycle repeating for the duration Having no WiFi is always a mixed blessing but we weren’t made aware of this when booking and there was literally no signal in the camp ( update after being here a week we realised there is WiFi we just hadn’t been given the code, when I asked reception why we had not been given the code on check in I was told we don’t give it automatically you have to ask, no idea why other than to make your stay less pleasant) The positives are food in the restaurant is ok, although not as good as we were expecting from Italy, there are however some wonderful restaurants along the path around the lake and only a short walk to get to them, the bed was comfortable and the cabin was clean on arrival.

Just got home from 10 days at this site with my husband and 2 children (13/16) We had a great time. Site opens straight on to the lake which is stunning at any time of day. Shop was well stocked and quite reasonable however there is a eurospar not far up the road. Pitches were quite close and we couldn’t park the car on our pitch but that wasn’t a problem really. Pool was lovely and plenty of sun loungers. Didn’t use the restaurant or watch the entertainment so can’t comment on those. Lovely bars straight outside the back gates on the lake where they also serve pizza and pasta. Amazing walks around the lake to bardolino (10 mins) and garda (25 mins). We also walked to Lazise which was about an hour or so. Overall the site did us just fine and we had a fabulous holiday. Just to add, take beach shoes to go in the lake in!!

Campsite in a great location with a very family friendly atmosphere. Yes it a little “tight” In places and the bottom floods in a heavy storm. However I would holiday here again. The only things you need to be aware of are… 1) Don’t use the washing machines. Program never finishes and reception staff not at all interested in your problem. TBH they were simply just rude about it to me. 2) if your along the beach side it can have loud music from the lakeside bars until around 23:00. The road side will have a lot of road noise. Site gets “quiet” around midnight most nights. Apart from above two points shower blocks are amazing (best showers we’ve ever had on a camp site) and the mainly Dutch visitors are sooooo friendly and helpful. PS … you will need storm straps and a lot of rope. When a storm hits it’s unbelievable!!! So be over prepared!!!

Very good campsite in a wonderful position Very clean and tidy and loved the laid back style . Even the campsite shop is reasonably priced .. Could benefit with better Wi-Fi Excellent for lake activities and great walking opportunities especially up La Rocca before breakfast Lake Garda is one of the best holiday destinations in Europe.

Una pessima esperienza con il Camping Serenalla. Ho tentato di prenotare due giorni ma mi hanno detto che accettavano prenotazioni per un minimo di una settimana. Cosiderato il periodo della Festa dell'Uva ho accettato e, dovendo comunque fare solo due giorni (come detto telefonicamente), ho prenotato da un paio di giorni prima del mio arrivo previsto a qualche giorno dopo la mia partenza prevista, sperando di poter allungare la permanenza. Pagato la caparra ho ricevuto conferma, tutto questo un paio di mesi prima del periodo prescelto. Al momento della partenza abbiamo fatto una telefonata per essere certi che all'ora di arrivo il camping fosse aperto (siamo partiti di sera) e scoprimo che ci hanno cancellato la prenotazione, tenendosi la caparra e senza avvertire. Mi hanno spiegato che non vedendoci arrivare hanno dato via la nostra piazzola. Ho ricordato che avevo detto al momento della prenotazione che a me sarebbero serviti solo due gioni ma nulla da fare, avevano ragione loro... e tecnicamente è vero, in piccolo, nella seconda pagina della conferma mi hanno fatto notare che questo è scritto, e infatti non è questo il motivo della recensione, anche se avrebbero semplicemente potuto fare una telefonata o scrivere una mail! Constatato il problema, ho chiesto un aiuto per risolverlo ma nulla. Nonostante avessi usato dei modi educati, la prima ragazza MI HA APPESO IL TELEFONO IN FACCIA mentre parlavo! Per me è una follia!!!! Alla seconda chiamta ho spiegato che eravamo in viaggio per Bardolino e ci sarebbe bastato un posto dove appoggiare il camper per quella notte visto che oramai era tardi, anche senza allacci, in modo da aspettare il giorno dopo e cercare con calma una soluzione ma ho ricevuto un altro secco "NO, chiami domani che forse si libera qualcosa". Ho chiesto la cortesia di tenermi la piazzola se si fosse liberata ed eventualmente avvertirmi con una telefonata ma "NO, chiami domani che forse si libera qualcosa". Evidentemente durante la festa dell'uva i campeggi sono sempre pieni e queste persone pernsano di potersi scordare l'educazione solo perchè i clienti non gli mancano.