Tài Khoản Khách
ngày 19 tháng 2 năm 2025
We are a southern American family who are traveling with 2 small children (1.5 year old and 5 year old). I want to put the absolute most positive aspect of this hotel first. The restaurant does an outstanding job for being in such an isolated part of India. The customer service is great, and they try their damnedest to make your food the way you want it. They do have a limited American menu as well, but the food is decent, and only $3-4 per meal. Breakfast is complimentary, and has mostly Indian dishes, but you can always get eggs made to order. I would like to give a personal shout out to Swarup Mukherjee who works at the Saffron restaurant. He really stepped up to the plate to make us feel welcome, ensure that our needs were taken care of, and that our children got some extra special attention. The hotel runs around $100 per night, and this is not too far off from American prices. The hotel has a decent gym and a dedicated play area for kids. This is big plus, especially when you are trying to keep your world small. This place is pretty much a full-time conference and event center, that just happens to also be a hotel. We stayed here for like 2 weeks, and they had a wedding reception or doctors conference every day; however, there are always little to no overnight guests. The rooms are simple, but they have most of what you need. Our room had 2 tvs, and they did have some programs to watch, but it was hard to operate. I would suggest bringing your own hard drive full or movies, or maybe an Amazon fire stick so you can watch American programs. The staff are nice, and they do try their best; however, at the of day, this is India, and Burdwan is in the middle of no where; therefore, there seems to be a constant struggle to keep the hotel clean. In other words; the natural air is so dirty, that it carries a soot like material in it that gets on your feet, socks and shoes even when you walk inside your room. Everytime we asked for something from the hotel staff, they came through and did a great job.
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