Pensión Arosa

很一般，房間非常冷

The property was a poorly maintained, single-floor establishment run by an unprofessional staff. My room, described as “2 beds with a private shower,” was not what I paid for: • No window: Instead, there was a fake “decorative window” that opened into a dirty, enclosed shaft (see attached photo). • Overwhelming smell: The room reeked of strong Indian spices, which permeated from the Indian restaurant or tenants directly below the property. • False advertising: The room lacked air conditioning, windows, and the bathroom was shared, not private. • Horrible hygiene: The property was filthy and smelled terrible throughout, and even basic amenities like the bathroom light switch were in a disgusting state (see photo). Upon seeing the room, I immediately informed the owner that I would not stay. The response was appalling: • The owner denied any misrepresentation and blamed me for not “clarifying” if the room had a window. • I requested a refund for the city tax, as I had just paid it before seeing the room. Initially, they refused, but after I threatened to call the police, they reluctantly returned it. This experience was outrageous and entirely unacceptable, no wonder every reservation on this property is non refundable. I ended up finding a clean, 3-star hotel nearby for the same price. To anyone considering this property, stay away. This was hands-down the worst lodging experience I have ever had.

hot shower is not available,