Sercotel Caspe

There’s dust and mold… and the towels were stained and quite dirty. Location is good - walkable distance to Sagrada Família.  As for the reception staff, somehow the ones we met in the daytime were welcoming and friendly, BUT the one we met at night was rather rude. Given the room price, there should be better options.

The room was really dirty and the beds sheets were stinks .. beds were not fixed properly and kept moving. I want to ask for a refund! As it was a bad experience

The hotel looks quite new, but the cleanliness is very poor. After spending one night, both my friend and I started to feel itchy. We found black marks on the bed, and when we returned from our evening outing, we noticed that the bed sheets had not been changed. The desk and other surfaces were also not cleaned properly. When we wiped them with tissues, we saw black stains. We reported the hygiene issue to the reception ,they told me that we only can changed by myself. For a four-star hotel, such hygiene and service are clearly unacceptable.