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Đánh giá đã xác thực
Vị trí9.4
Trang thiết bị8.9
Dịch vụ8.5
Vệ sinh9.0
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Tất cả đánh giá(44)
Đánh giá tích cực(42)
Đánh giá có ảnh/video(13)
Dịch vụ tuyệt vời(13)
Vị trí tuyệt vời(13)
Thời gian lưu trú tuyệt vời!(6)
Đánh giá tiêu cực(2)
Người Dùng Ẩn Danh
Phòng Suite Junior Mandarin Giường King Size
Lưu trú vào thg 9, 2025
Gia đình
9 đánh giá
8.5/10
Rất tốt
Đăng tải vào 22 thg 10, 2025
When I continued to make extension at the hotel at seven in the morning, the front desk said that there was no problem. As a result, at 12 noon, we were told that we needed to change rooms urgently, so we hastily put the trunk lid on, and the front desk told us that they would send all the details to the new room completely. I also specially told the front desk that maybe we missed some small items in the room. Because they gave us too much time, please help us check the missing items. They readily agreed.After returning home from the trip, we opened the luggage rack, and all the souvenirs I bought at Sagrada Familia Cathedral disappeared, which was really very sad.The service of the hotel makes people feel very confused, and every staff has no idea about the process.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,We would like to thank you for sharing your opinion on trip.com, following your recent stay at Mandarin Oriental, Barcelona. We regret to learn that your experience did not stand up to our high standards and I would like to apologise for the disappointment experienced, and we would welcome the opportunity to regain your trust in the future. We hope to have the pleasure of welcoming you back to our hotel! Sincerely, Jean Philippe Moser General Manager Mandarin Oriental, Barcelona
Tài khoản khách
Phòng Deluxe Boulevard giường King
Lưu trú vào thg 5, 2025
Khác
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 22 thg 6, 2025
The hotel was excellent. The accommodations to the service to the food. Everyone was extremely helpful friendly and nice. We would definitely go back again.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you very much for your kind words and perfect rating.We are delighted to know that you enjoyed every aspect of your stay, from the accommodations and service to the food. It is wonderful to hear that our team made you feel welcome and well cared for throughout your visit.We look forward to the pleasure of welcoming you back again soon.Warm regardsJean Philippe MoserGeneral ManagerMandarin Oriental, Barcelona
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you very much for sharing such a thoughtful and detailed review of your stay. We are truly delighted to read that your experience at Mandarin Oriental, Barcelona made such a positive impression.We’re pleased you enjoyed our privileged location on Passeig de Gràcia, next to Casa Batlló, as well as the distinctive character of the building and its history. It’s wonderful to know that the design by Patricia Urquiola and the preserved elements from the building’s former life as a bank added to the uniqueness of your stay. We’re especially glad that details like the tranquillity of the rooms, the sense of privacy, and the creative presentation in our dining spaces stood out to you.Your kind words regarding our modern restaurant, lounge, and bar, as well as the service provided by our team, are truly appreciated and will be shared with everyone involved. Feedback like yours motivates us to continue delivering memorable experiences that reflect the spirit of Barcelona while staying true to the Mandarin Oriental standards.We look forward to welcoming you back on your next visit to the city. Sincerely, Jean Philippe Moser General Manager Mandarin Oriental, Barcelona
Phản Hồi Từ Khách Sạn: Dear Guest,We would like to thank you for sharing your opinion on trip.com, following your recent stay at Mandarin Oriental, Barcelona. We very much appreciate your feedback. We are happy to learn that you had an excellent stay in our beautiful city with us, and that you appreciated our central location and room.We look forward to the pleasure of welcoming you back to our hotel! Sincerely, Jean Philippe Moser General Manager Mandarin Oriental, Barcelona
Phản Hồi Từ Khách Sạn: Dear Guest,We would like to thank you for your great trip.com review, following your recent stay at Mandarin Oriental, Barcelona. We very much appreciate your opinion and your feedback. We are happy to learn that you had an excellent stay in our beautiful city with us, and that you appreciated our breakfast. I would like to thank you for your kind compliments towards Ana.We look forward to the pleasure of welcoming you back to our hotel soon! Sincerely, Jean Philippe Moser General Manager Mandarin Oriental, Barcelona
A㍿ღScophilribengongsimeilin
Phòng King Deluxe nhìn ra vườn
Lưu trú vào thg 10, 2025
Cặp đôi
12 đánh giá
7.7/10
Tốt
Đăng tải vào 21 thg 11, 2025
房間有設計感,地理位置優越,還連着美術展品空間,公共設施也比較好早餐也比較豐富
Dịch
Phản Hồi Từ Khách Sạn: Dear A㍿ღScophilribengongsimeilin,We would like to thank you for your Trip.com review, following your recent stay at Mandarin Oriental, Barcelona. We very much appreciate your opinion and your feedback. We are happy to learn that you had an enjoyable stay in our beautiful city with us, and that you appreciated our central location, public areas and breakfast. We look forward to the pleasure of welcoming you back to our hotel soon! Sincerely, Jean Philippe Moser General Manager Mandarin Oriental, Barcelona
Hualunchipingguo
Phòng Deluxe Boulevard giường King
Lưu trú vào thg 5, 2026
Cặp đôi
52 đánh giá
8.0/10
Rất tốt
Đăng tải vào 5 thg 6, 2026
除了第一天前台的會中文的小姐姐服務好之外,其他的服務都遠不及其他文華東方的平均水平,整體比較冷漠。
Dịch
Phản Hồi Từ Khách Sạn: Dear Hualunchipingguo,We would like to thank you for sharing your opinion on Trip, following your recent stay at Mandarin Oriental, Barcelona. We are happy to learn that overall you had an enjoyable stay with us. We have taken good note of your constructive comments in regards to the service received and we thank you for bringing it to our attention and apologise for the disappointment experienced, rest assured we will address this point with our colleagues in order to improve. We hope to have the opportunity to welcome you back on another occasion and offer you an experience that more closely meets your expectations.Sincerely, Jean Philippe Moser General Manager Mandarin Oriental, Barcelona
Phản Hồi Từ Khách Sạn: Dear Guest,We would like to thank you on this occasion for sharing your opinion on trip.com, following your recent stay at Mandarin Oriental, Barcelona. We have taken the liberty to contact you through a different channel. We hope to have the pleasure of welcoming you back to our hotel soon! Sincerely, Jean Philippe Moser General Manager Mandarin Oriental, Barcelona
Phản Hồi Từ Khách Sạn: Dear Caicai,Thank you for sharing your thoughtful review and for rating your stay with a perfect score. We’re pleased to know you appreciated the quality of our service and the special welcome drink at the lobby bar.As you kindly noted, our building is a heritage property, and while some room layouts are influenced by the original structure, we’re glad this did not detract from your overall enjoyment.We hope to have the pleasure of welcoming you back again soon.Warm regards,Jean Philippe MoserGeneral ManagerMandarin Oriental, Barcelona
Phản Hồi Từ Khách Sạn: Dear Guest,We would like to thank you for your great ctrip review, following your recent stay at Mandarin Oriental, Barcelona. We are happy to learn that you had an awesome stay in our beautiful city with us, and appreciated our central location, amenities and suite. We look forward to the pleasure of welcoming you back to our hotel soon! Sincerely, Jean Philippe Moser General Manager Mandarin Oriental, Barcelona
bbelvis901
Suite Boulevard giường King
Lưu trú vào thg 3, 2025
Gia đình
29 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 15 thg 4, 2025
位置很棒,但因為靠近街道路上人潮的聲音會穿透到房間裡
Dịch
Phản Hồi Từ Khách Sạn: Dear Mr. Belvis,Thank you for sharing your feedback following your recent stay at Mandarin Oriental, Barcelona. We're delighted that you enjoyed our prime location and the convenience it offers.We also appreciate your comments about the noise from the street. We understand how important a peaceful environment is, and we will certainly take your feedback into consideration as we continue to improve the guest experience.We hope to welcome you back in the future for another exceptional stay.Best regards,Jean Philippe MoserGeneral ManagerMandarin Oriental, Barcelona
Phản Hồi Từ Khách Sạn: Dear CheungCheuknam, We would like to thank you for your great ctrip.com review, following your recent stay at Mandarin Oriental, Barcelona. We are happy to learn that you had an excellent stay in our beautiful city with us, and that you appreciated our central location and I would like to particularly thank you for your kind compliments towards our team members.We look forward to welcoming you back to our hotel very soon! Sincerely, Jean Philippe Moser General Manager Mandarin Oriental, Barcelona
Tài khoản khách
Phòng King Deluxe nhìn ra vườn
Lưu trú vào thg 11, 2025
Một mình
6 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 1 thg 1, 2026
作為巴塞隆拿最貴的酒店之一,服務算是很不錯,但是設施衹能給到過得去
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,We would like to thank you for your great trip.com review, following your recent stay at Mandarin Oriental, Barcelona. We very much appreciate your opinion and your feedback. We are happy to learn that you had an excellent stay in our beautiful city with us, and that you appreciated our service.We look forward to the pleasure of welcoming you back to our hotel! Sincerely, Jean Philippe Moser General Manager Mandarin Oriental, Barcelona
Phản Hồi Từ Khách Sạn: Dear L junke, We would like to thank you for your great trip.com review, following your recent stay at Mandarin Oriental, Barcelona. We are happy to learn that you had an excellent stay in our beautiful city with us, and that you appreciated our central location and rooftop terrace. We have also taken good note of your constructive comments in regards of the room and its view.We look forward to welcoming you back to our hotel very soon! Sincerely, Jean Philippe Moser General Manager Mandarin Oriental, Barcelona