Hostal Excellence

Horrible experience! Never in my life have I encountered such treatment. We spent 3 days and nights in a room without air conditioning in the middle of August in hot Barcelona, where it was 36°C. The AC in the room didn’t work at all. Despite making our reservation by phone and confirming directly with them that the room had AC, it was broken when we arrived. There was also a broken fan which is dangerous to use. We reported the issue immediately and they pretended they were going to fix it but did nothing. It turns out they have several rooms with a non functionning AC and they know it. When we asked them to change our room they claimed to be fully booked. So we asked for a discount because it’s impossible to sleep in that heat, the rude receptionist initially offered only a 20% discount. The next day, she changed her mind claiming the room already had a discount! Horrible and unacceptable! NEVER book here! Even though it’s a hostel, when your listing says there’s AC and you don’t provide it, it’s a scam!!

Appena entrati ci è preso un colpo … una scala angusta e sporca. La reception si trova al piano primo . La ragazza che ci ha accolto molto carina, il piano è stato ristrutturato e ci ha fatto fare un respiro di sollievo! La stanza con bagno è molto piccola e ahimè la pulizia lascia molto a desiderare. Il copriletto aveva una macchia non bene identificata …. Poteva essere vino rosso? Sangue??? Giusto una notte , eravamo troppo stanchi per andare via . Peccato perché la posizione è ottima , una traversa delle ramblas e a due passi da piazza della catalunya. Non lo consiglio!