Premier Inn Bangor (Northern Ireland)

This is based on two stays. Positives: staff very helpful and friendly. Rooms nice and big. Shower is powerful. Place clean to an acceptable standard. Location good for town centre. If you ever did manage a front facing room, the view would be nice. Reality: self check-in is soulless enough and I hate it, but at least make sure it works! Both times one machine out of order and the code wouldn’t work on the functional one. Had to walk around trying to find staff to assist. It’s a dreary welcome to have this happen! Vending machine broken. Both times shoved into a ground floor room - they don’t have a means to choose a room when booking, even to pay extra for a nice one. It’s total pot luck and my luck didn’t hold. Once, my room was directly facing car headlights in the car park so I had no privacy at all and couldn’t have daylight in the morning. Second time, shoved into a room catering for people with disabilities which was ground floor and looked out at nothing. Emergency cords everywhere in the room and bathroom, bed really low, sink really low and hairs under the top mattress sheet. It is a room that would suit someone with these needs but not an especially nice room for those who do not require assistance. Pretty dreary experience of their rooms all round!! One occasion my shower gel and hand soap had not been filled despite being well below the line that states “time to fill!”. Slightly abandoned sort of atmosphere to the place in general. Sorry but overall I have to describe my stay as dreary and disappointing.

jen on reception could not have been better helping me with a problem awesome! Great staff great room great breakfast and fantastic advice of where to go we loved your town and the weather was amazing. we will return thanks for all your help the Yorkshire lads

Excellent hotel. Vegan and vegetarian breakfast including Soya milk was worth every penny. Hot and fresh and made to order and then served to us at our table by the chef. Hotel has free parking. Room was spotless as was all parts of the hotel I seen.Staff were efficient, courteous and professional. Hotel is a few minutes walk from the bus and train station if you wish to travel into Belfast or stop off at any point along the journey to enjoy the sea and sand of Helens Bay or the museum at Cultra

Best premier inn we stayed in so far. 2 adults and 4 kids in interconnecting rooms. Comfortable rooms, great breakfast and friendly staff especially Roshan who checked us in and couldn't do enough for us during the duration of our stay. Will definitely return and recommend. Thank you very much.

We've had excellent customer service when staying here can't complain about how friendly the staff are. Roshan has been excellent member of staff very friendly and kind. And are breakfast is always very good. And we have always had are room cleaned.

Friendly staff, always happy to accommodate your requests. Dining in sometimes has quite a few things not available i.e. any dish with chicken, steak etc. Not a problem for someone who isn't a picky eater but could definitely be for someone who is.