JW Marriott Hotel Bangkok

Mỗi lần tôi hỏi lễ tân thì họ tỏ ra thiếu kiên nhẫn. Tôi là thành viên Marriott, tôi biết mình sẽ không được tích điểm khi đặt phòng trong các chuyến đi, nhưng các giao dịch mua khác tại khách sạn như ăn uống tại phòng và SPA đều không được đặt cọc. vào tài khoản của tôi, tôi đã đăng ký và trả phòng, tôi đã nhắc nhở quầy lễ tân nhiều lần nhưng họ chỉ phớt lờ tôi. Nó không phải là 5 sao, nó hoàn toàn khác với JW tôi từng mua ở nơi khác. Ngoài ra, mặc dù JW đã được cải tạo nhưng nó vẫn rất cũ, đặc biệt là SPA và thang máy. Ngoài ra, cửa sổ trong phòng không cách âm, đường bên ngoài ồn ào đến mức khó ngủ. . Sảnh đợi thậm chí không có trà chiều. . . Lần tới tôi sẽ chọn bộ sưu tập sang trọng hoặc st Regis

Họ đã làm rất tốt và thực sự đã biến kỳ nghỉ trở thành một kỳ nghỉ rất đáng nhớ với những nâng cấp cho ngày sinh nhật của tôi.

The service was very nice but the area was too busy. Also the scent in the hotel was very strong, too much parfum.

Too many mosquitoes at night inside the lobby, I think they should resolve the problem, it is quite disturbing to sit in the cafe.

Great Location and Warm Service, but Noise Management Needs Improvement My overall experience at this hotel was quite positive, especially due to its excellent location and friendly staff. However, there are some areas that could be improved. 1. Convenient Location for Easy Travel The hotel is located in the heart of Bangkok, making transportation extremely convenient. Whether taking the BTS Skytrain, hailing a taxi, or using a tuk-tuk or motorcycle taxi, getting around is hassle-free. The surrounding area is well-equipped with amenities, including convenience stores, pharmacies, and nail salons. The nearby mall features a Starbucks and a Middle Eastern restaurant (unfortunately, I didn’t get the chance to try it). Additionally, there is a supermarket on the ground floor, and the hotel is connected to the mall via a pedestrian bridge, making shopping and commuting effortless. 2. Warm Service and Friendly Staff The hotel staff were warm and welcoming, with several front desk personnel and lobby managers able to communicate in Chinese, ensuring smooth interactions. They always greeted guests politely, which created a welcoming atmosphere. A special mention goes to the beautiful and enthusiastic young woman in a red qipao at the entrance—her hospitality left a lasting impression. 3. Satisfactory Facilities and Breakfast The room facilities were basic but functional, and the breakfast was diverse and well-prepared, providing a great start to the day. The attentive breakfast service also added to the pleasant experience. 4. Areas for Improvement: Noise Management and Service Details Despite the overall positive stay, noise was a significant issue. Bangkok’s tuk-tuks and motorcycles operate 24/7, making the first night in an 11th-floor room facing the main road extremely noisy and difficult for rest. The next day, I switched to an 8th-floor room away from the street, but there was still a persistent low-frequency humming sound at night, likely from an electrical room. Even the hallway was affected by this noise, forcing me to change rooms again late at night. I had specifically requested a quiet room upon check-in, but the front desk still assigned me to two different noisy rooms before finally finding a quieter option. This suggests that the front desk staff may not be fully aware of the noise levels in different rooms or did not take the request seriously. Improving room allocation based on guest preferences would greatly enhance the experience. Another issue was at the poolside front desk. When I asked for mosquito repellent, the staff initially seemed to be fetching it but then returned and simply said there was none. This response felt dismissive. Given that the pool is an outdoor facility, it would be reasonable for the hotel to provide mosquito repellent for guests’ comfort. 5. Overall Rating The hotel’s prime location and friendly service make it a great choice for travelers who want easy access to Bangkok’s attractions and transportation. However, noise remains a major concern, and I hope the hotel can take measures to improve soundproofing and better allocate quiet rooms upon request. Additionally, small service details, such as providing mosquito repellent at the pool, could further enhance the guest experience. If these issues are addressed, this hotel could become one of the best accommodation choices in downtown Bangkok.

Staff were friendly and room was clean. The only bad thing was that the windows are not sound proof and the noise from the surroundings can be heard.