Magaji Orchid

Last week I planned to attend a two day conference at Bangalore organized by Institute of Directors, India ***** with my spouse Jayanthi Sundar. On Thursday early morning I checked at Hotel Magaji Orchid at Seshadhri Nagar. The conference was about to start at 9.30 am, but the registration and networking begins at 8.30 am. I normally go to any event before time to do the networking with people as well to know what's happening around. At around 8 am, after my bath, while dressing up with my blazer etc, I realized that I forgot to carry my socks. How can I step out without a socks? Unfortunately the hotel too didn't have any pair of socks. Most of the shops open only at 9.30-10 am. Didn't know what to do. My wife made a request to the banquet ***ager Mr.Varma. This gentle*** asked us not to worry and assured that he can help. Within 15 minutes, he was able to mobilize two pairs of socks. Actually he took an auto and went to nearby shop and got them. But I was puzzled how come a shop is open at 8.15 am, that too in Bangalore. Finally I realized that Mr.Varma went to a super market and asked the person concerned to open the godown at the back yard and got two pair of socks. All in just 15 min. I was taken aback with his gesture. Mr.Varma was not only showing empathy and courteousness with us, he was showing the same with all the customers. He was engaging the tiny tots, when a big family was taking their buffet breakfast. I adore the customer centric attitude of Mr.Varma. By the way I also heard that Mr.Varma was with HAL as a RADAR engineer and with the TN police and got medals from the popular CMs of Tamilnadu. #customercentricity #empathy #businessstorytelling