Capital O 28398 Mysore Gate

I had the worst experience with a hotel booking in Make my trip.I had a paid confirmed booking at CapitalO 28398 Mysore Gate hotel for 17/11/21 check in and 18/11/21 check out but the hotel denied my checkin at 3 pm on 17th as the hotel is not tied up with Make my trip .I traveled from Malavalli as a business meeting was fixed at the hotel.On denial to check me in I raised a complaint to Make my trip at 3.17pm on 17th ,but they could not check me in instead they gave me an offer to move to a cheap hotel which I denied.My choice of hotel was denied.I had to spend the whole night with my friend at the lobby of the hotel as the hotel staff were co-operative.The customer support offers me additional wallet cash of Rs 800 and refund of my payment.The embarrassment, the business loss,my time,the chilling night stay out at the lobby is not considered. PLEASE BE AWARE.