The Bannville Hotel

It doesn’t get worse than this! This was supposed to be the last hotel on our trip to Ireland, unfortunately we didn’t last that long as we left disgusted after the first night! Of course there were quite a few reasons not to like this particular hotel. On arrival it didn’t look too bad although the corridors did have a kind of jail feel to them. We arrived on a Saturday afternoon quite late and it was very busy. We were told that our room was on the first floor, so we carried our heavy bags up the stairs as there wasn’t a lift. I noticed that there was a place holder for a fire extinguisher right next to our door but it was missing. The room was spacious but lacking any love and the furniture was in dire need of an upgrade. No paintings on the walls or anything ‘nice’ to make it look better. The bed was supposed to be a king size but they had pushed two single beds together, the mattress was lumpy and uncomfortable, but looked clean. The bathroom had a huge door, wide enough for a wheelchair (although with no lift, I had to wonder why)? The bathroom was in need of a lick of paint, the skirting boards had mould in the corners and water marks on ceiling and tiles. The towels were thin and could have been softer and thicker! The toilet paper holder was loose and had small paint splatter marks and a dust accumulation, that had been there a long time and the screws holding the bathroom rail, were rusty. Holes in the door. The seat padding in the bedroom, needed either renewing, or maybe just a new chair would have been nice as the springs were very noticeable and I couldn’t sit there for too long. We had dinner and the sizzling chicken was good. We didn’t have to wait although the staff did seem a little disorganized. There was a party of some sort going on and the guests were drinking quite heavily, our room 208 was in the middle of the corridor and all of the fire doors were propped open (not sure how safe that is). You would think that the room doors would be fitted with those hinges that make the doors gently close but there was a lot of door slamming going on, every few minutes or so. Loud shouting and giggling. Surely closing the fire doors may have helped sound proof the corridors a little but they were still propped open. After putting up with it for a few hours, I called the reception to complain about the noise at 9:45pm, it had been a long day and we had to get up early as we had a lot planned, so we were tired and just wanted to sleep. I’d like to mention that both my husband and I don’t like to complain and it does take a lot for us to get angry. The lady at reception said she would see what she could do but we heard nothing. The last slam of the door happened at 2:05am. I finally fell asleep. Breakfast was as I now expected it would be. The staff didn’t seem interested at all. The buffet was very simplistic just a few cereals and juice, but I was quite shocked to see the toast bread in its plastic bag as if just brought

I called the hotel by phone on Sunday 20th October to purchase a voucher for my parents. I live 400 miles from the hotel and wanted a voucher to be posted to my parents. I spoke to a lovely girl on reception and she was more than accommodating towards my needs. The transaction was quick and easy and I would thoroughly recommend the hotel. For a bit more context , I manage a large hotel group in Co.Kerry and would hope that my staff were as nice and helpful as this young lady was.

Called in today for lunch with my dad. No one to take an order, although at least two employees either looked at us or walked past us. Receptionist asked was everything ok as we walked out. Told him no one to serve, we were going elsewhere. Not like the bar restaurant was overrun with customers, only 2 other tables occupied when we arrived. Wouldn't recommend.

Just returned from another stay at the Bannville Hotel. Wonderful big spacious room for 5 people. Great on-site bar and restaurant serving top quality food. Brilliant staff with good old fashioned customer service. Great value for money also. You’d be hard pressed to beat the Bannville. We’ve booked in again for the New Year holidays.

Check in was fast,restarant was very busy so didnt have dinner,my bed was a little small but rest of family said there beds were perfect ,little issue with payment but this was sorted,bathrooms were spotless but could probably do with been renovated ,staff were friendly and i would stay here again if in the area ,Thanks Robert for sorting out small issue with payment .

Just had a meal in the Banville house hotel well a very delightful experience the food was gorgeous service excellent Overall a great meal for the 2 of us I highly recommend the chicken sizzler with garlic potatoes More than generous portions Well done everyone at the Banville house Hotel