Astera Resort Canggu by iNi Vie Hospitality

Cleanliness: 1. Bed sheets and towels have stains. 2. Pavement is sand and if it rains it will trap water. Your leg will be full of sand. 3. Toliet have stains.(refer to the picture) Service: 1. Not attention to details- It was monsoon season so it rain when we reach the villa. (I do not need anyone to help me with my luggage but since I am carrying my luggage and umbrella.) Nobody help us to open the door. Despite we have already let them know and communicate with them prior to arrival. All these can only be done if we have 3 hands. 2. Not attention to details- It was raining heavily on the last day of my stay. On the way to their restaurant we will passby their reception. 3 staff sitting at the counter nobody helps us with the door. We have to close the umbrella and open the door all these can be done if you have 3 hands. 3. No proper handing over- we request to check at 12.30pm and the reception staff agreed. At 12.20pm they called us telling us that check out timing is at 12pm ? There is another issue as well on this that will elaborate more on amenities. 4. There is no engineering staff working overnight. 5. On and off the security will use pass use umbrella when the driver call them.(good point) Location is good if you are looking for cafe boutique shop something that is out of the city Amenities 1. I remember I book a smart villa. In the picture there is a hammock when I arrive there is no hammock. 2. Alexa is the smart home that cannot even turn on all lights as some of the lights are not map to Alexa 3. When we check in the villa it was at night so we went to the restaurant to eat and came back to the room to tidy up and unpack our stuff. The cold water tap is faulty. The staff on duty came to take a look and tell me no engineering staff is around so I have to shower with only hot water bear in mind is really hot water. It was 2am. We resort to us the bottled water given to us to shower and using the kettle to mix with the cold water to give us warm water. In the morning on the way to breakfast the staff did not ask me about it. Until I ask them what time can the plumber come to repair my tap and they don’t seems to know what had happened last night(morning). Is there proper handover done ? Overall I am really disappointed on the whole stay.

Had a great time at Astera! We initially only booked for three nights but ended up extending as we liked it so much. It's close enough to all the great coffee shops, restaurants and party spots while also being on the outskirts and not too noisy. The staff were always friendly and kind and the villa has good western and Chinese breakfast options. The room was spacious and clean and would definitely stay there again!

I would like to express my gratitude for the exceptional service provided by the hotel reception staff during our stay in Astera Resort Canggu. When we encountered a problem with our room, the staff was quick to assist and went above and beyond to ensure that we had a memorable and comfortable experience. They not only resolved the issue promptly but also upgraded us to a more luxurious room for the remainder of our vacation. We highly recommend this hotel to anyone looking for a memorable and delightful stay in Bali.