The Kanjeng Suites & Villas Sanur

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Unfortunately, my experience with this accommodation was disastrous, and I feel obligated to share my disappointment to warn others. The photos and descriptions of this property were completely misleading. Upon arrival, I discovered that the accommodation looked nothing like the pictures, which were clearly taken when the villa was brand new. The current state of the property was appalling—dirty, neglected, damp, and overall in a deplorable condition. I decided to leave on the first day because the conditions were absolutely unacceptable. When I reached out to the staff to request a refund, I was met with complete unprofessionalism and indifference: • The staff deliberately avoided communication. • When they did respond, they offered excuses and redirected me to different phone numbers for complaints, which were never answered. • Most of my emails and messages were ignored. Despite providing evidence of the misleading photos and the poor quality of the services, I have still not received a refund. On top of the misrepresentation of the property, the way they handled complaints was extremely unprofessional. I want to warn anyone considering booking this accommodation to be very cautious. If you choose to stay here, be prepared for the possibility that the reality might be completely different from what is advertised. The photos are outdated and do not reflect the current state of the property. Customer service is unhelpful, and if you encounter any issues, you are likely to experience the same dismissive attitude that I did. My advice: Check reviews thoroughly, verify up-to-date photos, and carefully consider whether you want to risk your money and peace of mind. I hope you can avoid an experience like mine.

Very bad i dont recommend it the room are very dirty and bad smell . And they refuse to refund me impossible to sleep in the bad

Property so old and it’s not cleaned seems like no one come their

Very nice location and friendly staffs. However, the facility is very old and the blanket is very thin.

DO NOT STAY HERE! SCAMMER! Definitely not 4 star, lying misleading hotel. WORST hotel I ever stay in Bali, where do I begin. Hotel located in an alley the picture misleading, look at my pic for the front of the hotel. Arrive at 4 pm to check in, no towel, said towel will be ready at 6pm. Pass by the pool toward my room, the pool water chocolate so dirty and so many tiles in the pool broken. Pool can't be used. Going up to 2nd floor stairs smells so bad like sewer leak smell. Get into my room 217, the room sofa and mirror so old, sofa have bald spot and stains, and you can see the mirror have black stains and the glass door to balcony broken can't completely close, it leave like 3 cm gap. Insert fly in thru it I got flies and mosquito flying in room. Key broken when I came back from dinner, because the door lock is rusty and you need to turn the key with power. Complain to the front desk, she gave me new key and said u have to pay 20,000 idr. Ok although I said your key is so weak and the door rusty. Gave her 50000 idr. waited for 3 min she was gone to the backroom, and then come out ignoring me and help other customer. I said miss where is my change I gave you 50000. She look at me and said oh sorry the fee is 50000 not 20000 for broken key. I argue with her for 10 sec, I don't have time for this I think I just told her you can keep it, thus hotel really ruin my day. I just go back to sleep in setup alarm at 7am and leave to different hotel.