The Sakala Resort Bali All Suites

Location in less busy area in less crowded area. Fantastic breakfast spread. Good amenities.

Great hotel :) Our apartament was so big and clean we really loved it :) food it’s very good aswell but not huge menu . Only one thing what hotel should think about it’s giving us bracelet from hotel and staff should keep Eye on guests because people from other hotel came to our swimming pool !! Definitely 5 stars hotel

The lobby is nice, very spacious and plenty of seats while waiting check in. But the check in time is after 3pm which is a bit late compared with our hotels at 2pm. We booked on the day so it was a bit last minute. The booked the standard room on the lower ground. When we entered the room it was very smelly, feels like humid and mouldy. Because it was lower ground which is like basement so there is no windows and also there are no fans in the bathroom, ventilation is not good for that type of room. If you stay more than 1 night, it’s better to book the higher level room which has windows or balcony. There is wear and tear which is fine but they need deep cleaning regularly to maintain the room to high standard to match the 5 star rating. You can see the dirty marks on the tiles and dust around TV table areas. Not sure if they do vacuum regularly. The bedding quilt and sheet are humid, not sure if it is because of the poor ventilation or they haven’t dried them completely in the dryer. The bad smell which they can probably add some diffuser or room spray to make it smell pleasantly. There is room to improve the cleanliness for sure. The breakfast is nice, many choices but you need to wait a bit to be seated. There is free shuttle bus to Bali collection which is nice. The amenities are nice there are beach club, swimming pools and heaps of kids activities. Will be better suit for families for holidays. The location is ok in Nida dua, no traffic jam heading to airport on 31 Dec, cheaper to call bluebird taxi to travel around.

In August 2023, we rested in a villa at the Sakala Resort hotel, to say that the hotel is simply beyond praise, to say nothing EVERYTHING is at the highest level, starting from the service and staff, ending with food and accommodation 🫶 I especially advise you to stay at the villa 👏 Two floors of comfort, luxury and privacy, while the feeling that you are not in a hotel, but in a cozy place, which provides EVERYTHING from a refrigerator for wine and Balinese-style decoration, ending with luxurious conditions for sleeping and relaxing, a separate love is a private pool and a garden ALL our wishes were fulfilled in a matter of minutes, and the cleaning of the room was like magic , fast and perfect. I sincerely recommend this hotel to EVERYONE We will definitely come back more ❤️

As a good hotel when in stay in this hotel

Very bad experience in this hotel and we don’t recommend it. Reasons are as following: 1.Refuse to provide reasonable service, everything is non-refundable. We booked three days which the last two days includes breakfast and we wanted to switch the last day’s breakfast to the first day. The person in the front desk told she’ll communicate it with the operator but we were told it was not okay after we checked in. The operator refused to communicate with us even we proposed whether we can cancel the booking and re-book it or refunded the breakfast we don’t need on the third day. The operator just claimed that none of these ways is okay and nothing is refundable because it is the hotel’s policy. We don’t understand why the hotel found so many excuses instead of spending the time helping us. It was just a little switch and we informed the front desk in advance and causing no loss to the hotel and we’ve paid for it. What’s more, there is no policy in any country that says the customers cannot get refund if they do not consume the product or service. 2. Bad environment We checked-in as a couple, and it is obviously that a King or Queen bed is needed. We entered the room and found the hotel had assigned a room with two twin beds for us and it took half day for us to wait until the bed had been changed. The whole day just had been wasted because of the hotel’s bad service. The stuff in the room were not clean because my body began to itch after living in it. Toothbrushes are the worse I’ve ever seen since the handles are very thin and fragile. I cannot brush my teeth with it. And there was also mold in the corner of the room. Swimming pool was not allowed to enter after six p.m. which is too early because we usually go out and come back to hotel late, who has time to swim before six? The private beach cannot be entered either because it was put into another commercial use. 3. Horrible taxi calling service (illegal cooperation with the taxi drivers or companies) We asked the hotel to call legal taxi for us and when we got on the car, we found that the taix driver refused to use the taxi meter and asked us 300k total to get to the airport. The driver left us in the street at 4 a.m. after hearing we do not bring so much cash with us. Then we called a Gojet, and it only cost normal 100k to the airport. This hotel is large and looks normal for the first sight. However, big hotels bully customers the most. The whole living experience is disappointed and awful. We’ll never never never choose this hotel again. And hope the hotel just admit the bad service and don’t find any excuse. We tried to communicate with it for long long time and there is no misunderstanding from the whole process. The hotel is just what it’s service and attitudes show.