Các đánh giá Tanah Merah Art Resort by Agata

Phản Hồi Từ Khách Sạn: Kính thưa quý khách, Cảm ơn bạn đã đánh giá về kỳ nghỉ gần đây của bạn tại Tanah Merah Art Resort. Vị trí của chúng tôi thực sự cách trung tâm Ubud vài phút, tuy nhiên điều này có nghĩa là bạn có thể tận hưởng một môi trường yên tĩnh và tĩnh lặng ở một khu vực hẻo lánh. Chúng tôi cũng xin cảm ơn bạn đã để lại điểm cao cho tiện nghi, dịch vụ và sự sạch sẽ của chỗ nghỉ. Chúng tôi hy vọng được chào đón bạn trở lại vào một ngày nào đó. Cho đến lúc đó, hãy cẩn thận và giữ an toàn. Trân trọng, Khu nghỉ dưỡng nghệ thuật Tanah Merah

Phản Hồi Từ Khách Sạn: Sanjaymlk thân mến, Trước tiên, hãy cho phép tôi cảm ơn bạn vì đã chọn lưu trú tại Tanah Merah Art Resort... Chúng tôi rất tiếc khi biết rằng thời gian lưu trú của bạn với chúng tôi không như mong đợi của bạn. Chúng tôi tiếp nhận mọi phản hồi của khách hàng một cách nghiêm túc và xin lỗi vì sự bất tiện đã gây ra. Chúng tôi đánh giá cao việc bạn lưu ý đến những vấn đề này và chúng tôi đang thực hiện các bước để đảm bảo những vấn đề tương tự không xảy ra trong tương lai. Chúng tôi hy vọng bạn sẽ sớm cho chúng tôi một cơ hội khác để chứng tỏ bản thân. Trân trọng, Ban quản lý Tanah Merah Art Resort

Phản Hồi Từ Khách Sạn: Dear Fatimalovil, Thank you for staying and taking the time to share your wonderful experience at Tanah Merah Art Resort... Your kind words about all our aspect regarding the resort, the food served, the pool, massage and to Mr Peter and Mr. Ngurah for creating magic in every details. We will make sure to pass your gratitude to them. We looking forward to welcoming you back for your return to Tanah Merah Art Resort for more amazing experiences. With kind regards, Management of Tanah Merah Art Resort

Phản Hồi Từ Khách Sạn: Hi Kristen, We take pride in being one of the exclusive Art resorts in Bali, with a museum showcasing an extensive collection of historic items from the ancient times of Indonesia. As our museum showcases a private collection exclusively accessible by our in-house guests, and due to the extensive collection of items that requires a knowledgeable guide to explain each of their histories, it certainly does not require much intelligence to be aware that a museum tour needs to be arranged in advance. Every guest is welcomed to visit the museum as it is a unique opportunity to witness some of Indonesia’s most historically significant items. However unfortunately in your case, you only enquired about the museum visit at around 5pm which is a very late notice and made it impossible for us to arrange a museum tour. It is certainly not fair to put the blame only on the hotel, when common sense was not in place by asking for a museum tour at such a late time. With regards to your comments regarding the villa, we would like to inform you that despite the classic building styles, all of our guest rooms are always maintained to a high standard as we always strive to provide a comfortable accommodation for our guests. Your room has been checked in detail and we can confirm that there are no dangerous hazards throughout the room. Regards, The Management

Phản Hồi Từ Khách Sạn: Dear Aliya, Thank you for choosing Tanah Merah Art Resort and for taking the time to share your feedback from your recent stay. It's great to hear that you liked surrounding the area of our resort. And we apologize for any discomfort you experienced during your stay. Your feedback regarding the water pressure in the shower is weak, the bed was very creaky is much appreciated and will be taken on board for improvements in the near future. Once again thank you for your feedback, we hope to have the opportunity to serve you better in the future. With kind regards, Management of Tanah Merah Art Resort

Phản Hồi Từ Khách Sạn: Hi David D, We thank you for your compliments regarding the surrounding environment and the unique architecture of the property, which are proud to showcase being an authentic Art resort. However, your comment regarding the room comes as a surprise for us, as you did not report such issues during your stay at the property, and we feel that your comments need to be clarified. The hallways lights are obviously located in the hallways and there was no way that you were able to see them from your bed. If we were made aware of your complaint during your stay, we could have simply turned the light off, or moved you to a different room further away from the lights. Our rooms are always cleaned to the highest cleaning standards and your comments regarding the toilet cleanliness are further perplexing us, especially with the fact that it is another issue that you did not mention during your stay. Again, we could have simply rectified the issue by further cleaning the room or moving you to another room – if we were made aware of this issue. We are however happy to know that the rest of the room were up to your standards. With regards to the crowing noises of the roosters, your review already speaks for itself – that it is a part of the village life, especially in this rural part of Ubud where the village is still traditionally Balinese and such issues can occur. Nevertheless, since your review we have successfully coordinated with our neighbors to minimize the noise disturbance. With regards of the refund request, as it was yourself who chose to book the room with non-refundable policy to get lower rates and yourself is the only one to blame. Regards, The Management