The Lagoon Bali Pool Hotel and Suites

Post covid return, we stayed 5 days in a pool villa with a private pool and absolutely loved it. Perfectly comfy bed with really white, clean linen. Awesome aircon Great staff. Special thanks to Tini and Dharma and new guy Their new restaurant out the front ‘JACKFRUIT’ has the best breakfasts (worth including in your room price). Smashing pancakes and a cracking cup of coffee. I want to go back. Yes, it’s tired like most older Bali hotels but that didn’t detract from our stay. Our pool and Hotel pool were clean. Loved that there was so many good restaurants around us. Some favourites were the Lokal, Lemongrass and Warung Mina to name a few. Like Ketuts fixed price shop on Garlic Lane. About 10-15 minutes walk to beach or quick $2-3 taxi ride. Do yourself a favour if you can afford it and don’t want a private pool villa, book a pool access room. Happy holidays to you

The Lagoon has so much potential, however it's not being capitalized on. On arrival, the pool resembled a swamp. Murky green. Was told it was because of recent rain and I put trust in the staff. The next morning staff were working on the pool vacuuming and there was a lot of sludge on the surface. The walls had green algae.... They were using a "portable " salt pump filter. The pool is the centrepiece of the hotel. Staff were observed to be throwing handfuls of chlorine on the pool and the steps of the pool had granular chlorine on them. The pool became clear after two days, but there was still visible algae on the walls. Accessing the pool from my room was risky, there were no rails and the steps high. The pool bar was not really open or staffed, a buzzer seemed to not work My room (pool access) was musty. The linen was old and grey. There are stains on the valence of the bed. The safe was not working so I locked everything in my suitcase. On two of the three days of my stay, I had as a cold shower. When speaking to management, they explained that due to low numbers the water was not getting heated quickly due to lack of use. The refrigerator was putrid, the seals exceptionally mouldy. There were allegations from other guests their iPad was stolen from their room, it was reported to police. The hotel denied this occurring when asked about it. There were no phones in the rooms to contact reception if needed and TVs didn't work. there were no directions to the earthquake evacuation point or to the tsunami shelter. This hotel is not suited for those with mobility problems. There are steps leading to the rooms. There is no lift to the second floor rooms. There is no hand railing to enter/exit the pool vis steps. I checked out after 3 nights. I had previously spoken to management about my concerns. I had booked 10 nights at $90 per night. They offered me a $400 credit to use for my next visit. Avoid this place. For two of the three days

INSTA V REALITY! The hotel is dated and not what you see in their photos. You are serenaded by constant construction work in the hotel (would hate to be trying to relax by the pool) The pool is cleaned during the day rather than when it’s closed at night rendering the pool unusable to be used for a couple of hours. Sheet damaged during stay (completely our fault) charged $70 for a single flat sheet. When discussing out came the story that if we didn’t pay it would come out of the staff members salary. Every day had to ask for more toilet paper half a roll seemed to be the standard allocation (clearly hasn’t met the woman in my life) Construction materials scattered in every corner just randomly as if standard practice. Definitely will not support a business operator that charges their staff in the event of non payment (you could actually see the fear of consequence in the staff). I didn’t get to meet the owner but would have loved to have conveyed my opinion of his or her practices in a more direct manner so this is the next best thing I could think of.