Wyndham Tamansari Jivva Resort Bali

I'm booking for my honeymoon. Even just for 2 days and 1 night. But they're giving the best services plus they decorate the room that I've booked. (Sorry I'm not take a photo of the room), best breakfast, best Sunrise view. Such a World-Class hotel.

Good stay and nice location. Cleanliness could be better. Overall I enjoyed.

A lot things that were not good. But what was the must frustrating one was communication with staff, they could not even understand a siple request.

This is the poorest excuse for a 5-star hotel I’ve ever seen. Should be 2-stars. I don’t think I’ve ever seen a more disorganised hotel or worse customer service. Absolutely terrible communication, and very little ability to speak English. The first warning sign was at check-in. We arrived right at 2pm for check-in, and we were the first ones in the lobby, but it still took them 25 minutes to check us in. No idea what took so long. The first room they showed us was totally infested with mosquitoes - there were dozens! - so their solution was to spray bug spray everywhere (over our towels, belongings, etc)… I felt nauseous for the next several hours after the fumes. After spraying the bathroom, 6 mosquitoes dropped dead into the bathtub alone (see photo). Finally I had to go to the lobby to request a new room, at which point they told us they had none, but when I asked about the room next door they said, oh yeah, it will be ready in two hours. It wasn’t. It took 5 hours, and no one dropped off keycards so we could enter (as we requested, twice). There were many safety hazards, inconveniences, violations of privacy, and terrible communication; I will list the main points below: - Communication was abysmal: hardly anyone speaks English, so calling to request anything from the room was nearly impossible. E.g., after calling twice to request a blanket and being promised one, they never delivered it. - LACK OF PRIVACY: There was construction with scaffolding and men working outside our windows every day! Good grief. No privacy in our rooms during the day for this reason (See photo) - Spider webs around mirror in bathroom and next to the toiletries they left us - The safe in our room didn’t work and the mini fridge was broken - They gave us one large towel and no hand towels for a twin room with two adults (never did get any hand towels). Large towels were old, had sizable holes (see pic), and smelled heavily of smoke. - Advertised as a beach report, but there is no swimming at the beach due to high waves, and apparently the water is not clean due to runoff from nearby farms - The pool water was murky and green! I couldn’t even see the bottom of the pool, so wouldn’t let my toddler swim in it. Disgusting. We paid (twice) to go to a nearby resort to swim in a normal pool. See photo of pool water - There were stray dogs itching their fleas and following us around at breakfast - Slow service: We left for a day tour around 8:30am, and upon returning 7 hours later, there were only just beginning to make up one of our rooms (the other not made up)… interfered with our toddler being able to take a nap! Then 10 minutes after we entered our room (we had to wait until they made up the room), three maintenance workers knocked on our door because they needed to fix the foot pool at the end of our room :( - The foot pool was also murky and had many dead insects and plants floating on top. As fun as it sounded to have, we didn’t use it once (looked disgusting). - LOUD: There was loud music and a man speaking loudly/yelling on a megaphone on the beach with a group of people at 7am… we heard it (and it woke us up) all the way at the end of the building on the second to top floor. It was really loud, and they did this for over an hour. 🤦‍♀️ - SAFETY HAZARDS: Part of the ceiling fell down right next to our room. See photo. Also, the structural integrity of the building was questionable - the room shook a lot with every wave. Actually, the whole *building* shook with every big wave - it was enough to wake us up a few times during the night. - They “lost” our $100 deposit 3 times (a total ordeal to get them to “find” the deposit in their system each time) And I could go on! Again, just terrible service. Not a 5-star hotel, not even close! (Aren’t there authorities who check this sort of thing? I honestly can’t believe the star rating.) Bottom line: DON'T STAY AT THIS HOTEL. It's not safe, has terrible service, and is lacking in basic amenities.

Stayed at Wyndham Tamansari Hotel, a beautiful beachfront escape. The room was spacious, clean, and comfortable. Loved watching the sunset, calm waves, golden sky, and peaceful vibes all around. A perfect place to relax and unwind by the sea. 🌅✨

The location is far from everything, but the hotel is comfortable, clean, and beautifully furnished — perfect for a family stay.