Reynten Hill

To flee ! nothing is right. we paid 120,000 k for 2kg of clothing it’s a shame. no hot water even though there is a large bathtub. hotel to avoid if you want competent staff and a warm hotel. Very poor value for money. deplorable service. I have never seen that

We booked a 3 night stay at the Reynten Hill. Puspa (one of the staff) welcomed us with a drink, showed us around and was able to answer all of our questions in proper English. She is definitely an asset to the hotel. Very friendly and always happy to help (even over whatsapp after her shift). The room was great, the outdoorsy bathroom was good as well. She made us aware that the shower only had a capacity of 25L hot water and if you needed more, you needed to wait for 30min. All fine anyway, as even the coldest shower in here was still not freezing cold. The pool was good as well, had a lovely view! No complaints on the room, bathroom or pool. The only minor remark we had was on the broken lights in the garden, a lot of the cases that are build in the stairs all over the garden, are broken and popping out. Should be an easy fix. The road to the hotel is very steep and bumpy by the way. But any driver on the island or experienced scooter driver is able to get to the hotel, so no issues there. Staff was great, very friendly and polite.

I have booked for my honeymoon. To be honest it’s very difficult for me to get a day off and i have expected to get a comfortable stay at this hotel. We booked 3D2N here direct via owner and very dissapointing. at 1st day, they moved us to another hotel which is the facilities is not meet with our expectations (flush toilet isn’t working, smell bad and away from the NusPen center) the reason is because they can’t handle their booking at OTA and already confirmed another reservation at OTA. They promised us to pick us up at 2nd day. We are expecting to get the facilities same as they mentioned and shown at pictures but again.. they broke our expectations (water heater doesn’t working, bathub also, the bed isn’t comfortable and smell) because of not an acceptable reason from the owner. I have informed to the owner that we came for honeymoon but I think they doesn’t take it seriously and not respect our time as for me and my husband is difficult to get a day off and away from work.