Salam Baku Hotel (SBH)

The location of the hotel is very nice and very close to a lot of city attractions. Near to the hotel a lot of restaurants and supermarkets. Breakfast needs a lot of improvement we had breakfast only for two days and rest 3 days we choose another operation because of very less verity and options. Staff at the reception needs to be more helpful and friendly specially with the guest request. They are not attending your request very fast and some of them showed attitude for very basic requests considering we are stying in hotel.

Don’t ruin your holiday..avoid this hotel at all costs. No inside lock chain on door as maid just barges in with her key after knocking without waiting to be let in..this is very disturbing knowing that you have no mo security as anyone with key can come in. Small hotel with no lobby inside a desolate small mall..very downgraade No toiletries..no toothbrush or conditioner or body lotion..only 2 types of liquid in shower but no label to say if its shampoo or just soap. The shower water pressure was so low that it took long time to have shower as water was only dripping and kept going cold. There is black mould and mildew growing in big amount in the shower and they don't clean it. The furniture and carpet and bedding all very poor condition with holes in sheets. The ac was very poor and we suffered so much for 2 days then they cleaned the filters and this improved it. The wifi is weak and on and off We ask for room cleaning but the cleaners don’t come for 2 days..there is no coffee or sugar or milk/whitener in the room..just 2 tea bags. When we asked the cleaners said no..not available. The cleaners came 2 times only and both times didn't clean the tea cups nor did they vacuum the floor for the whole week. There are many much better hotels in same area ..don’t waste your money here. The breakfast is in the adjoining mall shared by other hotels and the pork and non halal food is put with the halal food so muslim people were all taking pork not knowing it was non halal as they didn’t put any label. When l asked the staff they said it was not halal . They put label for everything..olives chocolate, jam but when we asked them politely to put label for the non halal they refused..l told them all Muslim people in restaurant ( wearing hijaab) have taken pork because you didn’t label they still said its the guests fault because they should ask. I told them they assume its halal unless its clearly labelled. I told a couple of guests that the item was not halal and the restaurant manager Ghalib called the police saying l cant speak to other guests..why..l am telling them its not halal because that is what the manager told me..and since he refused to label it l am telling my fellow hijaab ladies but he said you broke the law by telling other guests and called the police..the police said the guests must ask staff themselves if food is halal..this is nonsense..no one can stop me from talking to anyone..instead of apologising and putting non halal label on food they call the police..they don’t care that muslims are eating pork because the restaurant doesn’t put label. The manager said no other hotel puts label but this is false..the hotels do put non halal in muslim counties and even in baku..and it doesnt take much effort to put label..their tourism is mostly muslim people and they don’t care about this most important aspect. This is a big shame to treat guests like this and this hotel must be avoided at all costs.

Room is dirty Air condition not working One of the staff stopped my guests to come to meet us in room and wanted 20 Manat per person. The guy was showing rule of extra person in room and not understanding any that was. Regretful Not recommend to any one